Support Specialist- Restaurant Solutions

Overview

The Shared Services Support Specialist provides day-to-day administrative, reporting, and coordination support for the Restaurant Solutions (RS) team. This role is focused on execution and accuracy–collecting and maintaining data, preparing reports, managing lists, following up on quotes, and supporting communications and logistics.

The ideal candidate has a high attention to detail, customer customer-oriented, organized, and responsive, with the ability to handle multiple short-term tasks that directly support the success of RS programs and initiatives

Systems, Data & Analytical Support

• Onboard and maintain Arrowstream Supply Chain system and backup support for supplier, item, and pricing management with Category Management team
• Onboard and maintain Contract Lifecycle Management system and backup support for Category Management team
• Assist with ad hoc communications development, including product announcements, supplier updates, and commitment communications.
• Support phone survey execution for new store/remodel projects and other RS initiatives.
• Maintain and analyze member data to support targeted sales or marketing campaigns, research, and program development.
• Provide reporting and insights to support RS program performance and decision-making.
• Provide support with Project Charter maintenance and communication.

Administrative Support

• Manage and maintain New Store & Remodel Solution accounting invoicing, crediting and tracking processes
• Conduct quote follow-ups via phone and email for new store/remodel projects and other growth initiatives.
• Work collaboratively with internal teams to route franchisee requests such as quote updates, quote revisions, or escalations.
• Collect and submit weekly RS board report in collaboration with the team.
• Build and publish equipment lead time sheets with Category Managers (CMs).Maintain and update equipment warranty lists in collaboration with the Equipment Maintenance Category Manager.
  
  Oversee and manage vendor contact lists in collaboration with CMs.
• Assist with franchisee meeting preparation (bi-annual):
  Source internal data to create reference sheets for multiple meetings each cycle & assist in drafting meeting-specific to-do lists.
• Manage logistics and communications for in-person training events in partnership with the Equipment Maintenance Category Manager (registration, confirmations, reminders, post-event follow-up).
• Provide support as needed for Category Management and New Store/Remodel Solution teams

Marketing/Communications Support

• Assist with preparing and distributing member communications (email campaigns, newsletters, flyers, SMS messages, etc.).
• Support the maintenance of the marketing/communications calendar.

Perform other duties as assigned.

Supervision

This position has no direct supervisory responsibilities.

• Bachelor’s degree or equivalent work experience in business, marketing, communications, or related field.
• 1-3 years of experience in an administrative, coordinator, or specialist role.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); experience with Smartsheet or CRM systems is a plus.
• Comfort working with data–collecting, cleaning, and preparing for reporting.
• Able to handle multiple priorities in a high-pressure environment
• Proven ability to communicate effectively with diverse audiences and work associates
• Experience working in a supply chain, franchise, and/or food service environment is a plus

Other Requirements

A limited amount of travel may be required

Physical Demands

• Ability to sit for extended periods of time
• Ability to operate a computer keyboard and to view a computer screen for extended periods of time
• Ability to lift, tug, pull up to fifteen (15) pounds

Benefits:We offer competitive compensation packages and excellent benefits. Our comprehensive offerings include:

• A variety of affordable Medical,Dental, and Vision coverage

• Flexible Spending Accounts

• Company-paid Group Life, AD&D, Short-Term and Long-Term Disability coverage

• Voluntary Life and AD&D coverage

• 401(k) retirement savings plan with company match

• Employee Assistance Program

• Paid…