Client Services and Transport Associate

Client Services and Transport Associate– We offer a competitive benefits package! The Company:

GIA is the world’s foremost authority in gemology. GIA in New York is located in midtown Manhattan at the heart of the diamond district. A part of a global organization, this campus accommodates approximately 400 of the 3,500 employees that GIA employs worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees, as well as that of the environment.

New York, NY

Perform multiple and/ or complex pre/post grading production and client services processes required to complete the production workflow.

• Receive incoming stones and perform item intake process
• Prepare stones for return and perform return procedures
• Receive, sort and organize stones
• Sort and/or expedite services as needed
• Generate customs paperwork for shipping
• Perform outweigh and box/pack stones in preparation for delivery to clients
• Perform client account registration, renewal and update processes if applicable
• Communicate effectively with clients regarding service timelines, updates, and issue resolution
• Maintain accurate records of client interactions and service requests
• Resolve routine problems (e.g. delays, mistakes) by troubleshooting, determining root cause and identifying the most appropriate response (coordinates with others to expedite solutions as needed)
• Ensure stones are returned without any delays/issues
• Coordinate with other departments to resolve issues to ensure client satisfaction
• Distribute stones and organize workflow
• Perform Vault/IC opening and closing processes

High school diploma or general education degree (GED); minimum six months experience as a L2 or 1+ years related experience and/or training; or equivalent combination of education and experience required.