Guest Services Specialist

and the job listing Expires on February 15, 2026

Full-Time Job Hospitality, Events & Tourism

The Guest Services Specialist is responsible for providing exceptional customer service, ensuring a clean and organized environment, and assisting guests or customers with inquiries, directions, and needs. This role acts as a liaison between the company and its visitors, promoting a positive experience through proactive engagement and support.

• Greet and assist customers, visitors, or guests in a friendly and professional manner.
• Provide information about products, services, or the facility.
• Ensure cleanliness, organization, and safety standards on the floor.
• Guide customers to the appropriate departments or staff.
• Monitor guest flow and address issues such as long lines or crowding.
• Handle minor customer concerns or complaints and elevate as necessary.
• Support promotional activities or events as needed.
• Provide feedback to management about customer experiences and floor conditions.
• Coordinate with other departments to meet customer needs efficiently.
• Stay informed about company policies, promotions, and procedures.

• High school diploma or equivalent
• Prior experience in customer service, hospitality, or retail preferred.
• Excellent communication and interpersonal skills.