Guest Services Specialist
Job in
Dudley, Worcester County, Massachusetts, 01571, USA
Listed on 2026-01-27
Listing for:
Nichols College
Full Time
position Listed on 2026-01-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
and the job listing Expires on February 15, 2026
Full-Time Job Hospitality, Events & Tourism
The Guest Services Specialist is responsible for providing exceptional customer service, ensuring a clean and organized environment, and assisting guests or customers with inquiries, directions, and needs. This role acts as a liaison between the company and its visitors, promoting a positive experience through proactive engagement and support.
Key Responsibilities:- Greet and assist customers, visitors, or guests in a friendly and professional manner.
- Provide information about products, services, or the facility.
- Ensure cleanliness, organization, and safety standards on the floor.
- Guide customers to the appropriate departments or staff.
- Monitor guest flow and address issues such as long lines or crowding.
- Handle minor customer concerns or complaints and elevate as necessary.
- Support promotional activities or events as needed.
- Provide feedback to management about customer experiences and floor conditions.
- Coordinate with other departments to meet customer needs efficiently.
- Stay informed about company policies, promotions, and procedures.
- High school diploma or equivalent
- Prior experience in customer service, hospitality, or retail preferred.
- Excellent communication and interpersonal skills.
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