Probation Services Technician

U.S. Courts for the Western District of Texas

Recruitment began on March 4, 2026

and the job listing Expires on April 4, 2026

Salary Range: $41,480 – $56,043 (commensurate with experience)

Location:
Austin, Texas

Are you interested in a career with the Federal Court System? The United States Probation Office for the Western District of Texas is currently seeking an entry level Probation Services Technician in Austin, Texas. The Probation Services Technician provides technical, administrative, and clerical support to U.S. Probation Officers and Officer Assistants in a wide range of areas. Get your foot in the door with this excellent entry level position.

This is a full-time position, but we may be able to accommodate a student’s academic schedule. This position is advertised at the grade CL 23 and has future non-competitive promotional potential up to the CL 25.

The Probation Services Technician performs duties and responsibilities such as, but not limited to, the following:

• Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
• Inform persons under supervision on procedures for completing appropriate forms and authorizations.
• Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
• Assists U.S. Probation Officers in conducting investigations and supervision of persons charged with and convicted of federal crimes.
• Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
• Observes national and local disclosure policies and procedures.
• Opens, closes, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Research information from case records and enter system as appropriate. Screens forms completed by officers and officer assistants and request corrections as needed. Retrieves information from databases and generates periodic reports using DSS reports to assist in case management activities.
• Makes chronological entries in case records. Conducts research and retrieves needed information via telephone, mail, electronic resources or in person, if required.
• Completes various standard forms for submission to the court and legal counsel using information provided by officers, including petitions, orders to the court, and similar documents. Keeps various logs and records up to date.
• Maintains, updates, and tracks paper and electronic files.
• May review presentence reports developed by officers for formatting and typographical errors.
• Perform other officer support duties, as assigned.

• Two (2) years of progressively responsible clerical or administrative experience. Such experience is commonly encountered in probation and pretrial services offices, law firms, legal counsel offices, banking and credit firms, educational institutions, or social service organizations.
• Education above the high school level may be substituted for experience on the basis of one academic year (30 semester or 45 quarter hours) equals one year of experience.
• Prefer candidates with a bachelor’s degree, or those who are currently attending an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, social work, human relations, or business or public administration.
• Demonstrated computer and typing skills.
• Excellent writing…