Client Host

Job Description

Do you want to grow and develop your career in luxury retail? Are you skilled at finding solutions that meet clients’ specific needs? Can you represent our brand with confidence and knowledge? As the Client Experience Host, you will support the Sales Consultants and the wider store team to ensure all clients receive an exceptional and memorable experience. This hands‑on role involves a variety of tasks, spending much time on the shop floor and carrying out many administrative duties in the back office.

You will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our store, creating a personal, luxury experience that goes above and beyond expectations.

• Exceptional communication and interpersonal skills.
• Experience with in hospitality or luxury retail.
• Ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional customer experience looks like.
• Experience working within a high‑performing team.
• Excellent organisational skills.

With over 230 years of tradition and experience, Goldsmiths has become one of the UK’s leading watch and jewellery retailers, with over 55 showrooms nationwide. We were the jewelers who made the Rugby League Trophy and the UK’s first appointed stockist of Rolex watches in 1919. At Goldsmiths, our clients will discover a wide choice of diamond jewellery, including beautiful wedding and engagement rings to suit all bridal styles.

We also operate the largest distribution network for Rolex, Omega, TAG Heuer and many other reputable watch brands. Goldsmiths is part of the Watches of Switzerland Group, a FTSE‑250 retail company employing nearly 3,000 people across the UK, Europe and the United States. We are the UK’s leading luxury watch specialist with a significant presence in the US and a complementary jewellery offering.

Our success is based on strong, long‑standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading‑edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability.

Our clients are at the heart of everything we do – we love to wow our clients and make every interaction special and memorable.

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

Discover more about New Roles, Life at Watches of Switzerland Group, Our People and more at Watches of Switzerland Group PLC Linked In.