Team Manager – Tenant Engagement Team

Overview

Team Manager – Resident Engagement
Grade 10 | £42,839 – £46,142
37 Hours Weekly

Dudley Metropolitan Borough Council is seeking an experienced and motivated Team Manager – Resident Engagement to lead and champion meaningful tenant and resident involvement across our Housing & Assets services. This is a high‑impact leadership role where you will ensure residents influence decision‑making at every level and that engagement leads to real, measurable service improvements.

As Team Manager – Resident Engagement, you will:

• Lead and embed a council‑wide approach to resident engagement, co‑design, consultation and scrutiny
• Develop and deliver Dudley’s Resident Engagement Strategy, ensuring compliance with regulatory standards, in particular the Transparency, Influence & Accountability Standard
• Build strong, trusted relationships with residents, elected members, colleagues and partners
• Champion innovative and inclusive engagement methods, reaching seldom‑heard communities
• Ensure the resident voice influences policy, service design and operational decision‑making
• Provide leadership, performance management and support to the Resident Engagement Team
• Monitor engagement KPIs, tenant satisfaction measures (TSMs) and feedback trends to drive continuous improvement

You will play a key role in strengthening governance, accountability and resident trust across housing services.

We are looking for someone who brings:

• Extensive experience in resident engagement, scrutiny or co‑design within social housing or a similarly regulated environment
• Experience of developing and delivering a Resident Engagement Strategy
• Strong knowledge of regulatory requirements, including the Transparency, Influence & Accountability Standard
• A proven track record of managing and motivating teams, budgets and performance
• Excellent relationship‑building skills with residents, members and partners
• The ability to lead with integrity, working in line with public‑sector values and the Nolan Principles
• Experience of working with tenant panels, scrutiny groups, TRAs or customer assurance boards

A CIH Level 5 qualification (or willingness to work towards it) is essential.

• This post is politically restricted
• Appointment is subject to DBS checks
• A valid driving licence, business use car insurance and MOT (where applicable) are required

If you are passionate about resident voice, governance and service improvement — and want to lead change in a dynamic public‑sector environment — we would love to hear from you. Please contact  if you require any further information.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates, your personal data will be anonymised when you apply. Please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy; online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and/or interview techniques, please contact Dudley Adult and Community Learning on  or  who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via

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Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

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N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications.

Attached documents

• Job Description – Team Manager Resident Engagement Jan 26.docx
• Employee Benefits