Insurance Claims Handling Assistant

Overview

Job title:

Insurance Claims Handling Assistant

Salary: £28,598 to £31,022

Grade: 6

Hours:

37 hours, Permanent

Location:

Dudley Town Centre

We have an opportunity for an experienced Insurance Claims Handling Assistant. You will be joining an existing Insurance Team within Financial Services. Reporting directly to the Senior Claims Handler / Insurance Manager, you will assist with cases in the small claims team, dealing principally in personal injury and third party property claims associated with Public and Employers liability. Other responsibilities will include (but not limited to) assisting with procurement activities, insurance renewals, internal and external stakeholder communications and day to day administration of the Insurance Programme and systems.

We offer excellent terms and conditions and flexible working subject to business needs.

NB:
We reserve the right to close our advert early if we receive a large number of applications.

Workplace Attendance:
Working in the office 3+ days a week (pro-rata) or Onsite full time

• Assist with cases in the small claims team, dealing principally in personal injury and third party property claims related to Public and Employers liability.
• Assist with procurement activities, insurance renewals, and day-to-day administration of the Insurance Programme and systems.
• Manage internal and external stakeholder communications as part of daily duties.

• Experience as an Insurance Claims Handling Assistant or in a similar claims handling role.
• Ability to work with internal teams and external stakeholders; strong administrative skills.
• Good organisational and communication skills; attention to detail.

• Dudley Council reserves the right to close the vacancy prior to the advertised date should we receive a large number of applications.
• Right to work in the UK:
  All applicants must provide documentation proving their right to work in the UK. Dudley MBC currently does not offer sponsorship for candidates without the Right to Work in the UK.
• If you require support completing an online or paper application or interview techniques, contact Dudley Adult and Community Learning  or ).
• If you have a disability and require assistance in making an application, contact the HR Resourcing Team ().
• For help with applying, you may visit WM Jobs Help Page (). If issues persist, contact HR Resourcing.
• Dudley Council will check information provided and may share data to protect public funds and prevent or detect crime, as permitted by law. Privacy and disclaimer statements are available at the Dudley Council website.

• Job Description
• Grade 6 - Insurance Claims Handling Assistant - Person Spec - January 2026.doc
• Employee Benefits