2nd Line IT Support Engineer

IT Support Engineer - Stourbridge - MSP- £30K (DOE)

Due to continued growth, a close-knit MSP based in Stourbridge is looking for an IT Support Engineer to join the team.

Here you'll be joining a helpdesk of 7, becoming part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team.

• Previous experience in either a support desk or field/customer facing role
• Windows Server 11-10 OS & Desktop OS experience
• O365 Admin centre e.g. SharePoint, One Drive,
• Azure AD/EntraID
• Networking - good experience with Ubiquiti Uni Fi products, VPNs etc
• Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
• Full UK Drivers licence

It would be highly advantageous if the ideal candidate has experience with Hyper-V/VMware, and backup technologies such as Veeam, Acronis etc.

The roles and responsibilities of the role include administering 1st & 2nd Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable.