Receptionist - Hagley Surgery

NOTE:
We are not able to offer visa sponsorship for this role.

Are you looking for a fast-paced, people-focused role where you can make a real difference?

Hagley Surgery is looking for a Receptionist to join our dynamic team for 37 hours per week (with part-time hours considered).

This is an opportunity to be at the heart of a busy healthcare environment, helping to keep things running smoothly while providing excellent service to patients and healthcare professionals alike.

Employee Benefits

We value our team and invest in their well-being, professional growth, and job satisfaction. Our benefits package includes:

Generous Annual Leave - 5 weeks of holiday plus bank holidays from the start.

NHS Pension Scheme - Access to the NHS defined benefit pension scheme.

Career Progression & Training - We support your development through paid sponsorship's, apprenticeships, and training programs in both clinical and non-clinical fields. Progression routes are available into clinical fields such as healthcare assistant and nursing roles along with non-clinical practice management roles.

Cycle to Work Scheme - Tax-efficient bike scheme.

Paid Maternity & Paternity Leave - Enhanced parental leave after 24 months service.

Team Events & Christmas Parties - We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.

Our reception teams are responsible for busy back of house call centres, Hagley Surgery takes approximately 5,000 patient calls per month. A significant part of this role will include working as part of the reception team in the sites back of house reception call centre.

• Acting as the first point of contact for patients and visitors, ensuring a professional and friendly welcome.
• Managing appointment bookings, cancellations, and patient registrations.
• Handling phone calls and directing enquiries to the right team members.
• Supporting clinicians by handling medical reports and administration.
• Maintaining a well-organized reception area.
• Opening and closing the premises securely.

Wyre Forest Health Partnership is a thriving, forward-thinking organisation, delivering high-quality and innovative patient care  valuescare, commitment, and integrityare at the heart of everything we do.

Established in December 2014, WFHP operates as a single partnership across five GP surgeries and medical centres. We provide care for approximately 73,000 patients and support a dedicated team of around 250 healthcare professionals, including 60 GPs. Our scale and integrated structure allow us to offer resilient, modern primary care with robust clinical and operational support.

We are committed to continuous improvement, constantly evolving to enhance the patient experience and streamline our services.

Sustainability is also a key priority. In line with the NHSs goal of achieving net zero greenhouse gas emissions, WFHP is actively working to reduce our environmental impact. We encourage every new team member to support this mission by embedding sustainable practices into their daily work.

Learn more

Join our dynamic team and play a vital role in ensuring the smooth operation of our practice. This position is ideal for someone who enjoys problem-solving, working in a team, and delivering excellent service in a fast-paced healthcare environment.

Professionally and politely greet all patients and visitors, both in person and over the phone.

Handle incoming calls from patients and healthcare professionals, directing them as needed or taking messages.

Manage administrative queries and requests, acting as a key link between patients and clinicians.

Schedule, cancel, and rearrange appointments efficiently using the clinical system.

Provide essential support to clinicians, ensuring smooth daily operations.

Process medical report requests and handle related fees.

Maintain a clean and organised reception and waiting area.

• Right to work in the UK

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands-on experience using EMIS patient records system and healthcare software.
• Experience…