Receptionist GP Practice

Overview

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients. We require an enthusiastic, experienced Receptionist in a part-time role. If you have excellent telephone and communication skills, can work well under pressure, and are a good team player, we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred.

Flexibility is essential to cover for holidays and absence.

JOB TITLE: RECEPTIONIST

REPORTS TO: SENIOR RECEPTIONIST/ THE PRACTICE MANAGER

Hours: 15-20 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• Administration
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols.
• Reception
  • Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Be able to cover all reception positions as necessary.
• Appointments
  • Process appointment requests for today and future appointments from patients by telephone and in person.
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Computer
  • Registrations of new patients, computer data entry and medical records.
  • Process patients' change of address in computer data and medical records.
• Telephone
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Have working knowledge of telephone/bleep system, during and after hours.
• Other Tasks
  • Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practice Health & Safety Policy.

• In the course of seeking treatment, patients entrust us with sensitive information and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, carers, Practice staff and other healthcare workers. All information is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues or the business of the Practice may only be divulged to authorised persons in accordance with Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will implement and lead on a range of promotion and management of health and safety and infection control as defined in the Practice Health & Safety Policy, Health & Safety Manual and Infection Control policy. This will include (but is not limited to):

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying risks involved in work activities and undertaking tasks in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures and maintaining tidy and safe work areas.
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and patient areas clean, assisting in maintaining general standards of cleanliness.
• Undertaking periodic infection control training and reporting potential risks identified.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a welcoming, non-judgmental manner that respects individuals and their circumstances, feelings, priorities and rights.

The post-holder will participate in any training programme implemented by the Practice, including:

• Participation in an annual individual performance review and maintaining a record of own development.
• Taking responsibility for own development, learning and performance.
• Attendance at quarterly Protected Time Meetings and all Mandatory and Statutory training as indicated by the Practice Manager.

The post-holder will strive to maintain quality within the Practice and will:

• Alert team members to quality and risk issues.
• Assess own performance and take accountability for…