PA - Legal Services

Our Purpose

To forge long-term relationships that have a positive impact on our people, our clients, our business partners, and our community.

Job title: PA

Career Stage: Level 3

Department: Legal Services

We do not think there is a magic formula to the Higgs culture. The key is to listen to and respect our people. If we take care of our people and our people take care of our clients, then everything we want as a firm will take care of itself. We are friendly and open to new ideas.

Higgs core values are “CLEAR” – Care, Legacy, Excellence, Authenticity, Relationships

Our PA team provide an excellent level of support to senior lawyers in our business to help them maximise the amount of time they need to support their lawyers and clients. Our PA’s work closely with our Secretaries who provide a comprehensive level of support to our lawyers across all departments.

We aspire to deliver technically superior service. We will ensure that our people have the knowledge and skills to achieve at the highest level.

• Comprehensive and proactive diary and travel management, anticipating future demands of senior lawyers and actions required
• Organising and planning meetings, to include coordinating agendas and papers for internal and external meetings, booking travel and arranging for the necessary equipment and refreshments.
• Liaise with our Office Assistants to delegate administrative tasks, tracking progress through to completion.
• Managing workflow of typing, making appropriate use of the secretarial team
• Acting as a liaison point for clients and colleagues.
• Dealing with and screening calls, delivering a positive client experience
• Assisting with client queries during fee earner absences, monitoring mailboxes and forwarding on emails as appropriate.
• Deal promptly with any finance requests such as billing, TT’s in/out and any other queries that may arise
• Mentor new Office Assistants, Secretaries or other new PA’s when they join the business
• Ensure that any new Secretaries are trained up in your area of expertise to enable them to offer the best service to you and your team
• Ensure that cover for holiday and non-working days in the PA team is handled within the group accordingly.

We use a set of criteria to ensure our recruitment process is fair and consistent. These criteria describe the skills, behaviours and attributes that are essential for success in this role.

• Demonstrates initiative by staying informed of developments in their practice area and wider sector. Actively applies this knowledge to deliver high-quality outcomes and supports shared learning within the team through clear communication and collaboration. (A/I)
• Applies knowledge of the firm’s policies, regulatory, and accreditation requirements. Demonstrates commercial awareness by supporting efficient working practices, identifying risks, and contributing to the overall financial health of the team and matters. (A/I)
• Delivers excellent client service by producing accurate, timely work and anticipating client needs. Acts as a brand advocate by building strong relationships, representing the firm professionally, and contributing to business development initiatives that enhance the firm’s reputation and growth. (A/I)
• Supports the smooth running and performance of the team by planning and allocating work effectively, responding positively to change, and assisting with performance improvement. Builds strong working relationships and encourages a consistent, collaborative approach across the team. (A/I)
• Takes responsibility for delivering high standards of work. Remains positive and professional during periods of change or challenge, contributes constructively to team initiatives, and seeks ongoing development to enhance performance. (A/I)

• Proficient in using Microsoft 365 applications (essential).

We offer more than just a job. Our benefits reflect our commitment to your development, wellbeing and work-life balance. Discover more.

Higgs offers hybrid working wherever possible. Our Higgs’ Best FIT (flexible,…