Manual Billing Administrator

Rentokil Initial Billing Administrator

Join Our Team and Make a Difference!

We are currently seeking a Billing Administrator to join our dedicated team at the Dudley office. If you have experience working in a finance environment and enjoy providing excellent customer service, this could be the perfect opportunity for you!

• Competitive
  
  Salary Package:
  
  Start with a basic salary of £23,992 per annum.
• Benefits:
  Discount scheme, bonus and career opportunities
• Relocation Package:
  Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
• Work-Life Balance:
  Full-time, permanent role, Monday to Friday (37.5 hours a week, 1 hour lunch) Hybrid with 2 days per week in the local office
• Industry-Leading Training:
  Receive top-notch training to support our customers' needs.

As an Administrator, you will be responsible for ensuring that customer bills are created accurately to agreed customer requirements and timetable.

• Collation of service information required to produce customer invoices
• Reconciliation of billed items to manual bills created in finance and billing systems
• Creation of manual consolidated customer invoicing
• Uploading invoices to customer portals
• Documenting billing processes per customer and maintenance of a billing information library
• Dealing with customer and business queries relating to invoices produced
• Posting invoices and credits to finance systems
• Maintenance of detailed billing schedules
• Liaison with service technicians to collate billing information
• Highlight and elevate process gaps and suggest solutions
• Manage daily workloads in relation to the SLA’s in place
• Maintain a high level of accuracy whilst meeting strict deadlines
• Develop good relationships with all business and external stakeholders.
• Works with the business front line to improve the quality of information
• Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables
• Participates in daily meetings and shares ideas and issues
• Uses experience to solve current problems

• Previous experience working in a billing environment
• Experience of using Microsoft Excel formulas
• Good interpersonal and teamwork skills
• Knowledge of billing governance
• Be able to motivate self
• Be professional and positive
• Financial accounting knowledge

• Additional opportunities to earn more with regular bonus and commission schemes.
• Salary grading system - linked to performance for those keen to develop their career within our business.
• Opportunity to contribute to a Private Healthcare scheme.
• Enrolment in our company pension scheme.
• Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
• Leads Commission scheme available - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
• Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
• Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
• Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.

Rentokil Initial (FTSE
100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.

As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.