Dairy Assistant Department Manager

Additional Considerations (if Any)

Night & Weekend Shifts Required

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Assistant Dairy Department Manager

Department: Dairy

FLSA: Non-Exempt

General Function: Responsible for assisting the Dairy Department Manager to present the freshest, most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Store Operations, Perishables, and Health Wellness Home;
Dairy Department Manager

Positions that Report to you:
Dairy Clerks, Part time employees

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include)
• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Reviews appearance of the coolers and freezers and faces, replenishes, and removes damaged and outdated products.
• Ensures department standards are met.
• Oversees the part time dairy and frozen employees – outlines duties, trains, and follows up to ensure duties are completed.
• Trains new employees.
• Handles and satisfies customer issues.
• Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors.
• Receives deliveries, puts product away, reviews invoices, and logs in record book daily.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assumes management duties in absence of Department Manager.
• Orders for the department when necessary
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and over six months up to one year of similar or related experience.

• Instructing, assigning, reviewing, and planning the work of others.
• Maintaining standards, coordinating activities, and acting on employee problems.
• Has the authority to recommend employee discipline.

• Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects.
• Visual requirements include clarity of vision at a distance of less than 20 inches to more than 20 feet, with or without…