Optical Retail Sales Associate Dubuque, IA
Job in
Dubuque, Dubuque County, Iowa, 52001, USA
Listing for:
Eyemart Express
Full Time
position
Listed on 2026-01-12
Job specializations:
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly
USD
60000.00
YEAR
Job Description & How to Apply Below
Position: Optical Retail Sales Associate FT Dubuque, IA
Career Opportunities with Eyemart Express
A great place to work.
Current job opportunities are posted here as they become available.
Optical Retail Sales Associate FT Dubuque, IA
Optical Retail Sales Associate Full Time
Optical Retail Sales experience is preferred but not required. We are willing to train.
Job Description:
The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.
Duties and Responsibilities:
Provide exceptional customer serviceMaintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchangesCompute and process payment transactions/refunds using in-house Point of Sale systemPerform other administrative tasks as assignedProcess insurance claimsMaintain up-to-date knowledge of productsCreate and maintain patient files, following company and HIPAA policies regarding confidentialityInput customer information into computer systemAssess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)Take necessary measurements (i.e. measuring the patient’s pupillary distance)Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)Pull correct lenses according to work order specificationsInspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands, and heat if necessary to bend frames accordinglyEducate patient on how best to care for their glassesAdjust/repair damaged frames, replace nose pads and missing screwsPrice, stock and straighten merchandiseEducation and Experience Requirements:
High School Diploma or GEDExperience working in retail, customer service, or salesExperience working in the optical industry is preferredSkills and Abilities:
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)Ability to occasionally stoop, bend, kneel, crouch, reach, and twistAbility to lift, carry, push, and/or pull up to approximately 25 lbsMust possess excellent hand-eye coordination and fine motor skillsAbility to operate basic office equipmentAbility to communicate clearly and concisely, both orally and in writingAbility to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properlyAbility to multi-taskAbility to identify and solve problems, and facilitate problem solvingTime management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assistAbility to deal with stressful situations such as dissatisfied customersAbility to establish and maintain effective working relationships with fellow employeesWork is performed primarily in an indoor retail store settingHigh level of interaction with general publicWork is independent and with patientsEnvironment is often fast-paced and deadline orientedWork with small manual tools (screwdriver, pliers, etc.) on a regular basisSome exposure to dusts, fumes, glass and/or plastic lens particulates, standard chemicals found in optical lab (some of which may be allergenic), metal alloy (solid and melted), moderately high levels of noise, fluorescent lighting, cleaning agents and electrical energy in the labVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
#J-18808-Ljbffr
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
