Associate Team Leader

Overview

Join to apply for the Associate Team Leader role at H&R Block
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Our company is committed to helping people and building a high-performing, connected culture where everyone belongs. We are focused on a long-term transformation plan to elevate how we work, serve clients, and lead in our industry.

• Support the Multi-Unit Team Leader and serve as the onsite point of contact for tax office associates and clients, ensuring quality and consistent client service.
• Execute and uphold the client service experience; escalate to the Multi-Unit Team Leader and District General Manager as necessary.
• Act as the onsite contact for escalated client service concerns.
• Ensure clients are scheduled properly, resolve conflicts, and escalate as needed.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure all tax office tasks are scheduled and completed on time with attention to quality and priorities.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and the ability to plan and manage day-to-day office operations.
• Customer-centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible schedule around 40 hours per week with business-needs-based adjustments.
• High school diploma or equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to support healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

At H&R Block we are committed to a connected culture built on trust, care, and collaboration. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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