Donor Services Specialist

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About The Role

Every day, the donors you meet will motivate you. The high‑quality plasma you collect will become life‑changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

• You will answer phones, greet and focus on our donors, while ensuring the safety of donors and our team.
• You will screen new and repeat donors and take and record donor vital signs and finger‑stick results.
• You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company‑approved procedures.
• You will be available for a variety of shifts, including Saturdays, Sundays, and holidays.

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to blood borne pathogens (risk level 1), 90 % of work tasks require prolonged glove wear
• 1 or more years minimum experience working in a customer or patient‑facing role is helpful

We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program that includes retirement benefits, medical/dental, family leave, disability insurance and more, in a fast‑paced, friendly environment.

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best‑in‑class patient support programs. Takeda is a patient‑focused company that inspires and empowers you to grow through life‑changing work.

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

Location:

USA – IA – Dubuque

Starting Hourly Wage: $16.00

U.S. based employees may be eligible for short‑term incentives and a comprehensive benefits package including medical, dental, vision, 401(k) with company match, disability coverage, basic life insurance, tuition reimbursement, paid volunteer time off, company holidays, and well‑being benefits. Employees are eligible to accrue up to 120 hours of paid vacation and up to 80 hours of sick time per calendar year.

Takeda is proud of its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Entry level

Part‑time