IT Lead Field Support Technician

2026 IT Lead Field Support Technician

Dubuque Community Schools The Forum - Dubuque, Iowa
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Job : 5557160
Final date to receive applications: Mar 23, 2026 11:59 PM (UTC)
Posted: Feb 26, 2026 7:02 PM (UTC)

JOB SUMMARY: The Lead Field Support Technician assists with coordinating field support activities across the district's campuses and facilities. This position promotes consistent, high‑quality service delivery while continuing to perform hands‑on support, maintenance, and troubleshooting of end‑user technology systems and peripherals.

This position does not include supervisory, evaluative, or disciplinary responsibility for personnel. The role provides functional oversight of field support tasks and processes, including coordinating daily work activities, assisting with prioritization, and serving as a technical escalation point.

This position works in collaboration with members of the Field Support group, provides guidance on tasks and workflows within the group, and assists with other operational requirements of the Field Support group, all under the supervision of the Chief Technology Officer (CTO) and as part of the district's Innovation Technology (IT) department.

Field Support Coordination & Oversight

• Provide functional oversight of field support activities to help ensure timely, consistent, and effective service across district facilities.
• Assist with prioritizing field support requests and coordinating response efforts.
• Serve as an escalation resource for complex or unresolved issues.
• Promote consistent troubleshooting methods, documentation practices, and service standards.
• Identify recurring issues or trends and communicate them to IT leadership.

Technical Support

• Provide hardware and software support for district end‑user devices, including desktops, laptops, tablets (iPads), projectors, interactive displays, printers, and related peripherals.
• Research, troubleshoot, and resolve device, application, and network connectivity issues.
• Provide in‑person and remote support to district staff.
• Respond to help desk requests, phone calls, emails, and other requests for technical assistance.
• Prepare, configure, image, and deploy district devices.
• Assist with software installations, updates, and deployments.

Asset & Inventory Support

• Assist with maintaining accurate hardware and software inventory.
• Support device swaps, loaner equipment, and end‑of‑life processes.
• Travel between district facilities as needed to support field operations.

PROFESSIONAL RESPONSIBILITIES:

• Demonstrate strong attention to detail and effective project organization skills.
• Maintain detailed and accurate documentation.
• Maintain positive, professional, and effective working relationships with the public, district employees, and students.
• Perform job duties in accordance with district mission, vision, and policies.
• Ability to recognize sensitive issues, work discreetly, and maintain confidentiality.
• Perform other duties as assigned.

• Ability to work effectively in a team environment and independently.
• Ability to assist with planning, organizing, and coordinating work assignments.
• Strong verbal and written communication skills.
• Ability to communicate technical information to both technical and non‑technical users.
• Ability to learn and support new technology solutions.
• Strong attention to detail and ability to manage multiple tasks or projects concurrently.
• Working knowledge of Microsoft Windows 11, Microsoft 365, Active Directory, and Apple iOS/iPadOS.
• Ability to troubleshoot wired and wireless networking issues, hardware, software, printing, and scanning.

A minimum of a high school diploma is required. An associate's degree in Information Technology or a related field is preferred. Demonstrated relevant experience may be substituted for formal education.

The majority of work is light to medium and requires frequent lifting, carrying, pushing, and/or pulling; occasional climbing and balancing; frequent stooping, kneeling, crouching, and/or…