Patient Care Coordinator - Colonial Terrace Animal Hospital

About the Practice

At Colonial Terrace Animal Hospital, P.c., you are joining a highly respected medical team committed to providing AAHA accredited excellence in patient care. This accreditation reflects our commitment to the highest standards of veterinary practice and quality assurance. Our reputation is confirmed by the community, evidenced by our excellent Google rating of 4.9 stars. We are actively looking for veterinary professionals who want to do their best work and become an essential part of our growing practice in Dubuque, Iowa.

We believe our success rests entirely on the skill and dedication of our teammates. You will find a highly supportive environment where collaboration is prioritized, allowing you to focus purely on providing outstanding small animal care. As a teammate here, you are encouraged to grow your specialized interests and advance your career goals, whether that means pursuing advanced credentialing or taking on new responsibilities within the clinic.

You will be supported with the resources and mentorship necessary to succeed professionally alongside our existing dedicated team. Our hospital offers comprehensive small animal care, distinguished by our focus on advanced medical procedures. We offer specialized services in orthopedics, allowing you to expand your surgical and diagnostic skills and work with complex cases right here in Dubuque. Working within an AAHA accredited facility ensures you always have access to the necessary equipment, protocols, and continuing education needed to maintain top-tier patient outcomes.

If you are passionate about practicing quality medicine and furthering advanced procedural skills, this environment is built for your development. Dubuque, Iowa, offers a rich community environment defined by Midwestern accessibility and a high quality of life. Settled along the Mississippi River, Dubuque provides an appealing blend of natural beauty and historical character, ensuring you enjoy a true sense of community outside of the practice.

If you are seeking a location where you can achieve work-life balance while contributing meaningfully to the health of pets in a trusting, local environment, Dubuque provides an excellent opportunity for you. Colonial Terrace Animal Hospital is looking for a Patient Care Coordinator to join our team at Colonial Terrace!

Location:

2777 University Ave., Dubuque, Iowa.

The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Compensation: $17.00 - $19.00/hr (depending on experience). Shift Details:
Will require every other weekend urgent care availability – Saturdays and Sundays 8am-8pm. Shift differential of $4/hour.

• Maintains and upholds the Core Values and Mission Statement of MPH.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

• Performs other related duties as assigned.

🾠A dynamic and supportive team environment where collaboration and compassion are valued. 🾠Opportunities for growth and advancement within our rapidly expanding practice. 🾠Get the work-life balance you deserve with a great schedule 🾠Competitive compensation and benefits package, including medical, dental, and vision coverage. 🾠401K plan with company match.