Consumer Outbound Lending Consultant

DBQ Operations | Voices
1000 Jackson St
Dubuque, IA 52001, USA

The Consumer Outbound Lending Consultant is responsible for generating a high volume of consumer loans through proactive outbound calling and relationship-building with new and existing members. The role includes educating members on financial solutions and cross selling products that support their financial well being.

• Provide superior member service consistent with the credit union’s mission, vision, and values.
• Examine, evaluate, and use independent judgment to recommend decisioning on consumer loan and credit card applications.
• Conduct outbound outreach to build member relationships by identifying needs and presenting Dupaco products and services.
• Meet or exceed established standards for member plan participation, including GAP/DPW, MBP, Loan Payment Protection, and VPP, to support individual, departmental, and organizational goals.
• Maintain a working knowledge of Consumer Lending federal regulations, policies, and procedures.
• Maintain a solid understanding of Dupaco’s consumer loan policies and serve as a resource to other lenders on loan structuring and lending solutions.
• Analyze applicant financial status, credit history, and collateral to determine loan feasibility.
• Display comprehensive knowledge of credit union products and services.
• Prepare complete and accurate loan packages, and negotiate loan terms—including fees, repayment options, and credit structure—with applicants.
• Review, process, and ensure all loan documentation complies with policy and regulatory requirements.
• Determine eligibility for membership and establish new member accounts to foster long-term relationships.
• Initiate Money Makeovers and Credit History Lessons where beneficial to members.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent experience.
• 1+ years of consumer lending or related experience.
• Ability to analyze situations, exercise judgement, and make educated decisions.
• Ability to perform mathematical calculations.
• Must be a self-starter with high energy and motivation.
• Positive energy, openness to coaching and feedback.

Intermediate

Advanced

Enthusiastic

Shows intense and eager enjoyment and interest

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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