Member Solutions Mortgage Consultant

The Member Solutions Mortgage Consultant serves as a trusted resource within the Member Solutions team by supporting the effective management of the delinquent mortgage loan portfolio, strengthening member relationships, and providing solutions‑focused guidance through attentive account support.

#Dupaco Difference.

• Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

• Review status of assigned delinquent Mortgage loans and initiate appropriate collection action based on whether the loan is an in‑house loan or a serviced secondary market loan.
• Prepare correspondence for delinquent accounts, contact members and cosigners via phone and email as necessary.
• Work with other credit union departments with collection efforts.
• Assist members with issues and resolve within 24 - 48 hours.
• Act as a consultant for real estate‑related member solutions.
• Conduct calling on Home Improvement loan delinquency.
• Conduct calling on Home Equity calling for accounts under 10 days and between 11-30 days delinquent.
• Conduct calling on Dupaco Mortgages, FNMA Mortgages, and FHLB Mortgages 17-30 days delinquent.
• Monitor and track repayment plans for delinquent mortgage accounts.
• Conduct calling on bankrupt mortgage accounts to be worked under 30 days.
• Complete monthly reporting for FHLB, FNMA, PMI, and property inspections.
• Receive inspection reports and document account notes accordingly.
• Send hardship packets and review Borrower Response Packages (BRP) within 48 hours of receipt to verify completeness before forwarding to Senior staff.
• Send acceleration notices as required.
• Verify property taxes are paid prior to sending acceleration notices.
• Manage workflow for deceased Mortgage Loan and Home Equity accounts, including member contact.
• Process removal of non‑accrual status on applicable accounts.
• File NFP (Non‑Performing Financials) claims and complete monthly reporting.
• Review HELOC loans over 90+ days past due for current lien position.
• Perform other duties as assigned.

• Associate's degree in related field or equivalent experience.
• 1+ years of related experience.
• Excellent interpersonal and communication skills to represent Dupaco Community Credit Union in a positive way.
• Thorough knowledge of secondary market and mortgage loan collection procedures and related legal requirements.
• Ability to perform mathematical calculations.
• Ability to read and understand contract issues.

• High School (Required)
• Associates (Preferred)

• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well.
• Team Player:
  Works well as a member of a group.

• Ability to Make an Impact:
  Inspired to perform well by the ability to contribute to the success of a project or the organization.

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