Membership Services Representative-PT
Listed on 2026-01-18
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Join our team at the YMCA as a Membership Services Representative, where you'll be the welcoming face of our organization! As the first point of contact at the front desk, you play a vital role in creating a positive experience for our members and guests. From greeting visitors with a friendly smile to assisting with memberships, program inquiries, and facility needs, you'll be at the heart of building a supportive and inclusive community.
If you're enthusiastic, customer-focused, and passionate about making a difference, this is the perfect opportunity for you!
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS- Perform and provide excellent customer service skills by exceeding member expectations! Consistently greet every person who enters the Dubuque Y (by name, if known) and recognize all members and guests when they leave
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