Manager - Key Accounts

Duties & Responsibilities

• Provides services to customers in compliance with contract requirements ensuring on-time deliveries.

• Communicates all service issues promptly to the customer an elevates issues accordingly to the operations team and others within the organization as applicable.

• Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.

• Maintains high customer experience ratings.

• Monitors service to ensure 95%+ as a guiding expectation of service rating.

• Partners with the business development team on new opportunities.

• Maintains award compliance for any assigned customers/regions.

• Monitors added services fees to stay compliant with bill back to the customer.

• Supervisors the handling of freight from shipper to receiver.

• Develops and maintains customer relationships with assigned customer base and/or geographic area.

• Builds and maintains professional and positive relationships with Hirschbach operators, operations team members, and customers.

• Supervises and leads direct reports.

• Reviews and signs off on customer billing and reporting functions.

• Serves as the key contact for customer KPI reporting meeting as scheduled per customer.

• Serves as a Point of Contact for key customers and oversees customer accounts and geographic areas.

• Handles customer complaints and inquiries.

• Creates plans of action (POA) to increase lane profitability and service percentages. Updates POAs with concerns/delays.

• Oversees the scheduling and customer service of assigned region and/or accounts.

• Reviews and complete all assigned billables.

• KPI and other reporting functions as required by the assigned customer.

• Attends meetings related to customers and occasionally travels to visit customer sites and terminal locations.

• Other duties as assigned including proactively assisting others in achieving the organization’s objectives.

• High school diploma or equivalent, paired with relevant professional experience.

• 3 years of transportation experience is preferred, paired with other relevant professional experience.

• Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.

• Ability to process information with high levels of accuracy and energy.

• Ability to multi‑task and prioritize workload.

• Computer proficiency and ability to navigate between multiple programs.

• Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.

• Opportunity to earn bonuses!
• Full comprehensive benefit package!
• 120 hours of Paid Time Off earned on your first day!
• 401 (K)