Water Works Product Coordinator

Overview

A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, pumps and water systems, and natural gas valves and meter bars. Founded in 1856, the company is committed to taking care of the customer – our boss – through investments in education, automation, and innovation. A career at A.Y. McDonald Mfg. Co. comes with a family-friendly culture, on-the-job training, advancement opportunities, and the chance to make a difference every single day.

Assist Water Works Product Manager in the development of the water works product line across product development, pricing, literature, website, competitive analysis, forecasting, order expediting, and other assigned projects.

• Assist with customer and customer service regarding product information and applications, new product requests, delivery dates, pricing, training, and other miscellaneous information.
• Assist outside sales personnel regarding product information and applications, new product requests, delivery dates, pricing, training, and other miscellaneous information.
• Assist department regarding product information and applications, new product requests, delivery dates, pricing, training, and other miscellaneous information.
• Work with PIC (production, inventory, control) department to prioritize orders for timely delivery when applicable.
• Research answers and examine all relevant information to provide resolution to customer inquiries and/or issues, escalating issues when appropriate. Look for alternative products that may also work when the first option is not available.
• Assist in cross-referencing competitive products and pricing.
• Assist in updating special net price sheets.
• Assist in updating product catalog sections.
• Order entry, sample requests, and expediting.
• Assist in compiling market information for potential new products such as forecast, pricing, literature, new product launch, and training of new products.
• Assist specification department and outside sales personnel with specification work during the approval process.
• Assist lead customer service representative with disposition of returned goods and defective material.
• Work on any other Water Works special projects as assigned.
• Attend and participate in industry trade shows on occasion if necessary.
• Travel with field sales personnel on occasion if necessary.
• Prioritize a people’s first approach while maintaining efficiency and accuracy.
• Collaborate effectively with cross-functional teams to ensure smooth payroll operations.
• Balance technical expertise with a service-oriented attitude.

Bachelor's degree (B.A.) from a four‑year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.

Benefits include major medical (BCBS), Delta dental and vision, company‑sponsored basic life insurance and short‑term disability. Voluntary life insurance, accidental death and dismemberment, and long‑term disability are available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, company giveaways, family picnics, and more.

A pre‑employment background check and a 6‑panel (no THC) drug screen are required. A.Y. McDonald Mfg. Co. is an equal‑opportunity employer.