Leave of Absence Coordinator

Join to apply for the Leave of Absence Coordinator role at Sedgwick
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Location:

Dubuque, IA — 4141 Westmark Drive, Dubuque, IA 52002.

Analyzes reported leave requests including Family Medical Leave (FMLA), unpaid state, military and company‑specific claims to determine eligibility and certification based on client plans, state and federal regulations. Ensures ongoing claim management meets company service standards and industry best practices.

Enthusiastic and empathetic professionals who thrive in a collaborative team, are customer‑oriented, and possess a solution‑focused mindset. Motivated, ethical, and dedicated to continuous growth.

• Establish and track FMLA and other unpaid leave claims; log documentation according to internal workflow processes.
• Analyze claims to determine eligibility and certification in compliance with client plans and regulations.
• Review claim information, identify action plans, determine benefits due, and make timely case decisions within established service expectations.
• Communicate decisions and ongoing expectations clearly and professionally to claimants and clients via phone, written correspondence, or claims system.
• Maintain professional client relationships and provide excellent customer service.
• Meet the organization’s quality program minimum requirements.

• Perform other duties as assigned.

High school diploma or GED required. State certification or licensing in statutory leaves is beneficial.

One (1) year of administrative/general office experience or equivalent combination of education and experience required. FMLA administration experience preferred.

• Knowledge of state and federal FMLA regulations
• Excellent oral and written communication, including presentation skills
• Proficient computer skills, including Microsoft Office and claims systems
• Analytical and interpretive skills
• Strong organizational and multitasking abilities
• Excellent interpersonal skills
• Judgment based on well‑defined policies and procedures
• Team‑oriented mindset
• Ability to meet or exceed performance competencies as required by the program

• Mental: Clear conceptual thinking, excellent judgment and discretion, stress resilience, and ability to handle multiple priorities.
• Physical: Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.
• Auditory/Visual: Hearing, vision, and the ability to communicate verbally.

When applicable and appropriate, reasonable accommodations will be considered.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification, consider applying anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.