Residential HVAC Install Lead

As a lead Residential HVAC Install, you'll play a vital role in bringing heating and cooling systems to life. Whether it's a brand-new install or a full replacement, your precision and craftsmanship will keep homes running smoothly year-round.

• Create a positive customer experience by completing the install correctly the first time with quality and care to applicable codes, to avoid refunds and recalls
• Mentor and develop lead installers and apprentices, under his/her care, into install team lead technicians
• Mentor team members and apprentices weekly on team's performance metrics
• Install HVAC related equipment according to manufacturer's specifications
• Wire both high and low voltage to heating and cooling equipment
• Install copper refrigerant lines to air conditioning units, including soldering and brazing
• Install sheet metal, duct board, and flex duct systems in residential and lite commercial buildings
• Properly connect gas lines to heating equipment
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration
• Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service
• Record all material used or consumed on the job for job costing and replenishing
• Work with dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment
• Support technicians on troubleshooting issues as needed
• Transport materials and tools to the job site and provide proper accounting of assigned tools
• Keep truck clean, stocked and accurately inventoried
• Protect customer's home from damage while working and leave customer's home cleaner than when we arrived
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely
• Inform a manager if the customer does not have fully functioning HVAC service before leaving the call
• Communicate the benefits of Club Memberships
• Manage to performance metrics scorecard
• Investigate any reported safety issues
• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the install team
• Report any safety issues to manager and/or supervisor
• Perform other duties as assigned

• EPA Certified required
• Must be able to pass drug testing and background checks
• Driving points no more then 4 points
• Completed some sort of HVAC training and/or school
• A minimum of three years' experience preferred but not required with manager's approval in installing diverse HVAC equipment
• A valid driver's license and approved to drive by Company's insurance carrier
• Must be highly organized with good attention to detail and follow through
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals
• Team player working in a team environment
• Excellent customer service skills with desire to exceed customer expectations
• Must be able to use a computer tablet, smart phone and read a map or follow GPS

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)
• Job Type: Full-time Onsite
• Employee Assistance Program
• Team Lead Provided Company Vehicle and Fuel Card
• Health Savings Account