Outside Rep-Security

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The primary role of the Outside Renewals Rep is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

• Adhere to current Johnson Controls policies, procedures, products, programs, and services.
• Manage all retention activities within an assigned service agreement customer base.
• Responsible for retention, customer satisfaction, and growth within the customer base.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.
• Identify opportunities to optimize contract terms, pricing, and service levels during renewals.
• Work closely with front sales team to address customer needs in terms of upgrades or expansion
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

• 3+ years in account management, customer success, or contract renewals, in fire/security or related technical services (HVAC, building automation)
• Experience dealing and negotiating contracts
• High school diploma or professional training certificate

• Highly motivated and success driven.
• Excellent communication skills and ability to quickly qualify opportunities.
• High degree of self-discipline. Independent, creative thinker.
• Ability to sell intangible services.

#Sales Hiring

Salary Range: HIRING SALARY RANGE: $54k-78k (Salary to be determined by the education,experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes acompetitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence(AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at