Retail Commission Sales Associate - Fine Jewelry, Tuttle Crossing - Part Time

Job Description

Dublin, OH, United States – Part‑time schedule. Hourly rate: $15.00 to $19.50, eligible for sales commission based on job, location, and schedule.

Be part of an amazing story

Macy’s is more than a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories make this a special place to work.

Job Overview

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.

With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting relationships through consultative selling, genuine hospitality, and active use of our clientele program.

In addition to meeting sales goals, key responsibilities include promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and supporting special events. You also ensure the security, accuracy, and exemplary presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

How our Fine Jewelry Colleagues spend their day

Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates warmly, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions – so they’re fully informed and ready to engage, educate, and sell with confidence.

On the floor they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build lasting relationships.

Throughout the day they maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.

They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.

We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

Excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.
• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point‑of‑sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events,…