Store Director

Store Director

Join to apply for the Store Director role at Diamond Cellar Holdings.

At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.

As a Store Director, you will assist in leading, inspiring, and developing a team of sales associates and managers to achieve and surpass store performance goals, and foster a positive, inclusive, and high‑performance work environment. Our Store Directors have exceptional leadership skills, and a passion for creating a top‑tiered in‑store experience for every client.

• Partner with senior leadership and store managers to develop and implement strategies to drive sales, increase client visits, and optimize profitability.
• Analyze sales data, market trends, and customer feedback to make informed business decisions.
• Set, monitor, and achieve sales targets and KPIs for your store.
• Ensure an unparalleled luxury shopping experience by maintaining high standards of client service and store presentation.
• Address and resolve client inquiries professionally and effectively, developing and maintaining relationships with high‑profile guests and VIP clients.
• Partner with the store operations team to oversee daily store functions, including inventory management, merchandising, and visual displays, ensuring compliance with Diamond Cellar policies, procedures, and standards.
• Manage store budgets, financial reports, and forecasts, optimizing cost control while maintaining high service and product standards.
• Collaborate with the marketing team to plan and execute in‑store events and promotions to enhance brand visibility and customer engagement.
• Act as a Diamond Cellar ambassador at community events, networking functions, and charitable activities.
• Facilitate regular training and development sessions to ensure staff are knowledgeable about products, luxury trends, and customer service expectations.
• Participate in recruitment to select and onboard new store team members.
• Provide coaching and regular feedback to sales associates and sales managers to increase their skills and abilities; assist them in becoming the best Diamond Cellar employee they can be.
• Other related duties as assigned.

• Strong background in leading high‑performing teams and managing store operations, with preference given to experience in luxury jewelry and timepieces.
• Bachelor’s degree is preferred. Advanced degrees, GIA accreditations, and relevant certifications a plus.
• Strong financial acumen and analytical abilities.
• Excellent proactive communication, negotiation, and conflict resolution skills.
• In‑depth knowledge of luxury jewelry trends, products, and customer preferences.
• High level of professionalism, integrity, and attention to detail.
• Ability to thrive in a fast‑paced and dynamic environment – regularly working 45 hours per week.
• Must have suitable experience to be able to collaboratively negotiate sales goals with individual staff members in conjunction with the other VP’s & management of the Sales business unit.

• Medical, Dental, Vision coverage – Medical coverage starts day one
• Short Term Disability & Long Term Disability coverage fully company paid
• Employee Discount
• Company paid life insurance
• 401(k) program with a company discretionary match
• Paid Time Off
• Work‑Life Balance – our stores are closed in the evenings and on Sunday
• Bonus Program
• Opportunity to work with the top brands in the luxury jewelry space
• Be a part of a passionate, loyal, dedicated team

If you’re passionate about luxury and creating unforgettable experiences, apply today and become part of the Diamond Cellar family!

Diamond Cellar is an Equal Opportunity Employer.

All candidates must have the legal right to work in the United States.

Selected candidate must be willing to undergo a background check and drug screening.

• Director

• Full‑time

• Sales and Business Development

• Retail Luxury Goods and Jewelry