Representative, IT​/Tech, Technical Sales

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Sales Renewals Representative to support our Renewals business. This position will be based out of our Dublin, Ohio office. This is an entry-level position on the renewals team with potential for Career Development.

Quest strives to be the best of the very best in everything we do. We are fanatically customer-focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work, and offers career and personal growth.

The primary responsibility of the Software Maintenance Renewals Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, up-selling prepaid maintenance, and reinstating lapsed customers. The Renewals Representative will create strong working relationships with the Quest Software Sales team and other internal teams to ensure complete customer satisfaction.

This position is based in our Columbus, OH office, with a requirement to work in the office.

• Achieve quarterly assigned team sales quotas
• Maintain accurate forecast activities for the assigned region in the CRM
• Effectively defend against competitive pressures and uncover additional opportunities
• Take an account management approach to identify co-termination and reinstatement opportunities
• Interface with Quest software renewals management, technical support, and business unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest
• Build knowledge on a specific technology solution area, such as security, database, or systems management products
• Will stay up to date on our new technology and support offerings, which will enable you to increase your sales to your customers
• A successful individual will develop relationships with his/her peers in field sales, technical support, or with the product managers to ensure customers’ needs are met
• Work independently, managing the full sales cycle to close- leverage cross-functional resources to achieve results and meet customer needs
• Partner with other members of the renewal team and with field sales to support the selling process

• 1+ years of sales, renewal, or account management experience or a combination of experience and education
• Strong organization skills with an emphasis on territory management
• Excellent PC and internet skills with a strong understanding of Microsoft Office
• Experience working in a fast-paced environment
• Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and outbound calls
• Must be able to work in our Dublin, OH office

• AA Degree
• Customer Success background
• Experience selling software, telecommunications, or insurance
• Siebel or  experience
• #LI-CJ

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization
. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:
Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free…