IT Solution Manager, Commercial

Dublin, OH, US, 43017

• Own the end-to-end lifecycle of commercial applications including but not limited to CRM: MS Dynamics 365, e-Commerce:
  Adobe Commerce Cloud, Website/CMS:
  Optimizely
• Define and maintain solution roadmaps aligned with business and IT strategy
• Evaluate and recommend new technologies and enhancements to improve commercial effectiveness and revenue growth
• Ensure applications meet performance, security, compliance, and availability standards

Business Partnership

• Act as a trusted adviser to Sales, Marketing, and Commercial/Rev Ops leadership.
• Translate business requirements into functional and technical solution designs.
• Facilitate workshops to elicit detailed requirements, prioritize initiatives, and align stakeholders.

Delivery & Implementation

• Lead solution design, configuration, integration, testing, and deployment.
• Collaborate with business leaders to prioritize demand and manage expectations.
• Manage relationships with software vendors, system integrators, internal IT teams and managed service providers.
• Collaborate with other IT delivery teams to ensure overall IT landscape is stable and scalable.
• Ensure projects are delivered on time, within scope, acceptance criteria are met, and on budget.
• Work with key stakeholders to address high-priority questions and deliverables.

Application & Platform Management

• Oversee day-to-day performance, availability, and support of commercial applications.
• Lead and govern application development activities, including enhancements, integrations, and new solutions
  • Oversee internal and external development teams using Agile, Dev Ops, or hybrid delivery models
  • Review solution architecture, code quality, and design decisions to ensure best practices
  • Troubleshoot issues and coordinate with internal IT and external vendors for timely resolution.
  • Drive root cause analysis and continuous improvement for application issues
  • Manage application upgrades, patches, and technical debt reduction
• Manage system integrations between commercial systems and ERP, data platforms, and finance systems.
• Ensure data quality, security, compliance, and system scalability.
• Serve as the primary administrator for commercial applications, managing user access, roles, permissions, and configurations.

Governance & Continuous Improvement

• Establish standards for solution design, documentation, and change management.
• Ensure solutions comply with enterprise architecture standards, cybersecurity policies, and regulatory requirements.
• Support audits, compliance requirements, risk assessments and mitigation, and disaster recovery planning.
• Enforce documentation, change control, and release management standards.
• Monitor KPIs and user adoption; drive continuous improvement initiatives.

Financial & Resource Management

• Manage application budgets, licensing costs, and vendor contracts.
• Support build vs. buy decisions and cost optimization initiatives.
• Forecast resource needs and support capacity planning.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
• 7–10+ years of IT or enterprise application experience.
• 7+ years of hands‑on or leadership experience with Microsoft Dynamics 365 CRM.
• Experience with e‑commerce and content management solutions.
• 10+ years of experience in conceptualizing, designing, and implementing large‑scale IT solutions.
• Experience influencing decisions across cross‑functional stakeholders.
• Change management experience and ability to drive adoption of tools/solutions.
• Leadership and/or oversight of architects & developers designing individual components of a solution.
• Proven success in requirements elicitation & comprehension to deliver the right technical solutions.
• Experience in B2B, manufacturing, or enterprise…