Senior Product Manager - Mgr​/Digital Services

Overview

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation.

At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.

• We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally. Hybrid work environment:
  For many roles, three days a week on-site, with occasional additional days based on business needs.

• Free use of our on-site fitness center, gym sports, group exercise classes, and game room

• Onsite catering and cafeteria subsidized by OCLC

• Health and wellness events

• Work environments with individual and team spaces and the latest technology tools

• Paid parental leave and adoption assistance

• Tuition reimbursement and Public Service Loan Forgiveness eligibility

• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The Senior Product Manager leads OCLC’s Digital Services portfolio, including the flagship digital asset management platform, CONTENTdm. This is a strategic leadership role responsible for shaping the future of digital workflows for libraries and cultural heritage institutions worldwide. This visionary product leader thrives at the intersection of strategy, innovation, and execution. This position defines the strategy, drives releases, collaborates across global teams, and ensures our digital services deliver exceptional value to our users and stakeholders.

• Defines and owns the product vision, strategy, and roadmap.
• Serves as the subject matter expert and thought leader.
• Partners with senior leadership to align product goals with organizational strategy and market opportunities.
• Represents OCLC at industry events, conferences, and customer forums.
• Manages relationships within the user community, user groups, and provides training and support to the sales and support team; may assist in significant sales calls.

• Leads the end-to-end product lifecycle: from discovery and ideation to launch and iteration.
• Collaborates with engineering, UX, marketing, and sales to deliver high-impact features and enhancements.
• Uses data-driven insights, customer feedback, and market trends to inform prioritization and product decisions.
• Collaborates with business development and sales teams to respond to Requests for Proposals (RFPs).
• Develops pricing strategies and product positioning plans which contribute to maximizing product growth.

• Engages with customers, partners, and internal stakeholders to deeply understand market needs.
• Monitors competitive landscape and emerging technologies to identify opportunities for differentiation.
• Drives customer adoption, satisfaction, and retention through continuous improvement and innovation.

• Leads and mentors a team of product analysts and cross-functional contributors.
• Fosters a culture of collaboration, accountability, and continuous learning.
• Communicates…