Manager, Support Services

Are you detail oriented, process focused, and enjoy leading others? Are you looking for an industry leading company that offers growth and stability? Labcorp is seeking a Pre-Analytical Support Services Manager to join our team in Dublin, OH
. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at Labcorp : "Improving Health, Improving Lives".

Pay Range: $74,000 - $90,000 per year

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Work Schedule: Monday–Friday 12:00am (Midnight)–8:30am, Additional days and hours as needed.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please .

• Manage the daily operational activities of the specimen accessioning department.
• Effectively manage the staffing of the department and monitor the production schedule to ensure adequate coverage and proper use of overtime, and adjust as needed.
• Directly supervise, train, and mentor support services supervisors and have ownership and responsibility for all departmental staff.
• Ensure the diagnostics laboratory provides market leading service levels, meeting the needs of our clients and corporate service metrics established for TAT.
• Resolve client inquiries and operational issues in a timely manner by consulting with the Medical Director, Technical Director, QA, other laboratory managers, discipline directors, laboratory directors or corporate operations.
• Ensure laboratory is compliant with corporate, state and federal regulatory requirements (CAP, CLIA, State, ISO, etc) related to personnel safety and quality of laboratory testing as well as professional conduct.
• Manage staff including recruiting & hiring qualified and enthusiastic employees, performance management, training and development.
• Ensure effective communication with leadership, clients, sales, corporate operations, as well as direct reports and all departmental staff.
• Conduct departmental meetings and ensure appropriate departmental communication.
• Investigate deviations from established procedures to ensure effective corrective action.
• Maintain knowledge in the assigned departments.
• Maintain a clean and safe work environment.

• High school diploma is required;
  Associate's or higher degree is preferred.
• Prior supervisor experience managing several direct reports.
• Previous experience managing people leaders is a plus.
• Minimum 5 years of relevant job experience.
• Experience in a high volume clinical laboratory or production environment is required.
• Direct Accessioning experience required.
• General understanding of laboratory operations, policies and procedures.
• Proven success in training and developing pre-analytical employees.
• Ability to problem solve and provide solutions under minimal supervision.
• Proficient with Laboratory Information Systems and Microsoft Office.
• Strong communication skills; both written and verbal.
• High level of attention to detail with strong organizational skills.
• Comfortability making decisions in a changing environment.
• Ability to handle the physical requirements of the position.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex…