Communications Technician-911 Dispatcher - Lateral

Are you looking to make a difference.

Help each call you answer?

The City of Dublin is accepting applications for lateral 911 Dispatchers / Communications Technicians. to learn more about our center, click on this Recruitment Video.

Only LATERAL candidates with related experience are accepted. Eligible candidates must be a 911 Dispatcher, Communications Technician, or other directly related position with at least one year of work experience outside of training and not be in a probationary period. Out‑of‑state experience is accepted.

Those who do not meet these requirements should apply to the entry‑based posting. This posting requires the completion of a written exam. The application can be accessed here: bit.ly/NRECCApp.

The NRECC is the primary public safety dispatch center for Dublin, Hilliard, Upper Arlington (police and fire), Worthington (police and fire), Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 and expanded to include additional municipalities over time.

The nature of this work requires candidates to work irregular hours, including nights, қарши, and holidays. Shift assignment is seniority based.

• First Shift: 6:45 ouis to 2:45 p.m.
• Second Shift: 2:45 p.m. to 10:45 p.m.
• Third Shift: 10:45 p.m. to 6:45 a.m.

This position communicates with safety, other City personnel, and partnering agencies that fall under the NRECC. It involves receiving, prioritizing, transmitting, and recording data, communications, resources, and solicitudes.

The incumbent must model core values:
Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, and Commitment.

Designated as Non‑Exempt under FLSA, the position is entitled to overtime compensation.

None

• Application process:
  
  Jan 12 – Feb 1
  
  Panel Interviews:
  Feb 9 – 11
• Background checks:
  Feb 12 – Mar 6
• Final Chief Interviews:
  Mar 17–19
• Conditional Offers:
  Mar 19
• Projected start date:
  Apr 27

All correspondence regarding the hiring process, including the login information for the information session, will be sent to the email address submitted with the application. Ensure your email address is correct.

• 2026 Wage Structure:
  • Step 1 – $63,267.06
  • Step 2 – $66,825.83
  • Step 3 – $70,384.62
  • Step 4 – $73,943.37
  • Step 5 – $77,897.55
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  Step 6 – $81,851.75

• Premium‑free medical, dental, and vision benefits
• Employer contribution to Health Savings or Health Reimbursement Account ($1,875/year single, $3,750/year family)
• Healthy By Choice Wellness Program
• Employer‑provided life insurance
• Vacation, sick, and personal leave
• Longevity Pay after four years
• Tuition reimbursement
• Employee Assistance Program and peer support program
• Dublin Community Recreation Center membership (employee & spouse)
• Deferred compensation (optional retirement program)
• Ohio Public Employees Retirement (14% employer matching)

Operate a multi‑channel radio system to dispatch requests for assistance and resources for law enforcement, fire and medical emergencies, and other cases. Coordinate backup support when needed.

Operate a multi‑line phone system to process incoming 9-1-1, text‑to‑9-1-1, TDD, and non‑emergency calls. Record and dispatch the appropriate resources.

Use a sophisticated workstation with mapping, video feeds, CAD, EMD guide cards, and other resources to collect, verify locations, evaluate, prioritize, track units, and collate incident information.

Utilize accepted techniques and protocols to gather necessary information to identify emergency type and priority.

Maintain communication with callers and responders during life‑threatening emergencies or volatile situations to provide guidance and life‑saving pre‑arrival instructions.

Perform queries and entries into state and national systems (LEADS, NCIC) to locate persons and property and ensure officer safety.

Use the Dublin Emergency Warning and Calling Systems to notify the public of…