Data Center Engineering Operations Area Manager; AWS

Data Center Engineering Operations Area Manager

Job  | Amazon Data Services, Inc.

We are seeking a Data Center Area Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Area Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center.

The Data Center Area Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission‑critical servers and must maintain better than 99.999% uptime.

• Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers.
• Manage teams of 24x7 engineering technicians in all facets of their career.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Coordinate daily with a multitude of third‑party vendors ensuring adherence to contracted SLAs.
• Effectively and efficiently manage the operations budget and expenditures.
• Routinely operate as the after‑hours on‑call Data Center Area Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s).

• Walk jobsites in uneven terrain.
• Work at heights and from ladders.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.
• Carry objects weighing up to 49 pounds for short distances.
• Work shifts longer than eight hours in duration.
• Respond to off‑hour emergency calls.
• Maintain balance and perform construction tasks while on a ladder.
• Coordinate body movements when using tools or equipment.
• Reach and stretch to position equipment and fixtures while maintaining balance.
• Bend or twist the body into unusual positions while working.
• Perform physical tasks all day without becoming overly tired.
• Use hands to manipulate small wires and objects.
• Apply force quickly to objects and equipment.
• Push or pull heavy objects into position.
• Work in a noisy environment.
• Work at depths, such as under raised floors.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• 2+ years of people management and team development experience.
• 5+ years of engineering work managing large‑scale services experience.
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting.
• Experience operating a mission‑critical team or product.
• High school or equivalent.
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.

• 3+ years of work in a management position with 5 or more direct reports experience.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as…