Outbound Customer Service Representative

Join our dynamic Outbound Leads Team as a Meridian Customer Connector Agent (Outbound Customer Service Representative). In this role, you will engage prospective customers through high-volume outbound calls, explaining available financial solutions, and directing them to the right resources for further assistance, and ensure a positive experience. Success requires strong communication skills, attention to detail, a customer-first mindset, and the ability to achieve performance goals in a high-energy environment.

Key Responsibilities

• Make high-volume outbound calls to customers from assigned lead queues.

• Communicate opportunities for additional funds or lines of credit.

• Transfer customers to the appropriate department for service-related inquiries when necessary.

• Work independently and collaboratively to achieve daily, weekly, and monthly performance goals.

Performance Expectations

• Meet or exceed monthly production goals based on Key Performance Indicators (KPIs), including call volume, conversion rates, and funded loan applications.

Requirements

• Strong customer service and sales orientation.
• Excellent verbal and written communication skills.
• Active listening and problem-solving abilities.
• Ability to apply critical thinking and sound decision-making.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and accurate data entry.
• High School Diploma, GED, or equivalent required.
• Previous call center, customer service, or sales experience preferred.
• Bilingual (English/Spanish) preferred but not required.
• Must adhere to all company policies and procedures.
• Ability to pass any required background checks in accordance with company and regulatory standards.
• Pay Rate: $16.50/hour + Monthly Incentive Pool
• Schedule:
  
  10:30 AM - 7:00 PM | Rotating Saturdays (every 5th Saturday)
• Report To:
  Shawn Corson
• Office:
  Dublin, Ohio

Benefits & Career Growth

• Competitive hourly pay plus monthly incentive opportunities.
• Comprehensive training and ongoing professional development.
• Opportunities for advancement within the contact center and broader organization.
• Supportive team environment focused on collaboration and success.
• Access to company benefits package, including health, dental, and vision coverage (eligibility based on company policy).

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.