Customer Service Representative

Account Coordinator / Order Entry

Schedule:

Monday-Friday, 9:00 AM - 6:00 PM

About the Role We are looking for a detail-oriented Account Coordinator to join our team! In this role, you will serve as a key point of contact for customers and internal departments, ensuring smooth order processing and exceptional service. You'll manage a high volume of orders, maintain strong relationships with warehouse and freight partners, and contribute to a collaborative team environment.

Responsibilities

+ Communicate effectively with customers and internal teams (Purchasing, Sales, Operations, Logistics, Accounting).

+ Maintain close relationships with warehouse and freight carriers regarding customer orders.

+ Provide backup support for other Customer Service Representatives as needed.

+ Process a high volume of incoming orders via phone, email, and fax; accurately enter details into SAP.

+ Respond to inquiries on product availability, shipping, invoices, returns, and other customer needs.

+ Reconcile purchase order and order discrepancies promptly.

+ Run and review daily and ad-hoc reports.

+ Assist with special projects and process improvements.

+ Collaborate with Account Managers on customer updates and inquiries.

+ Manage a consistent book of business (200-250 customers).

Qualifications

+

Experience:

1-2 years in order entry or customer service.

+

Education:

High school diploma or equivalent.

+ Technical

Skills:

Proficiency in Microsoft Word and Excel; SAP experience preferred.

+ Ability to perform basic Excel formulas (SUM, AVG, etc.).

+ Strong attention to detail and accuracy.

+ Excellent organizational and multitasking skills.

+ Ability to thrive in a fast-paced environment.

+ Strong communication skills (verbal and written).

+ Team-oriented mindset.

Additional Skills

+ Familiarity with data entry and order entry processes.

+ Experience building long-term customer relationships.

Job Type & Location

This is a Contract to Hire position based out of Dublin, OH.

Pay and Benefits

The pay range for this position is $23.08 - $23.08/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Final date to receive applications

This position is anticipated to close on Jan 26, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.