Associate Product Manager, Services Solutions & Technology - Bound Tree Medical - Dublin, Ohio

Overview

For 45 years, Bound Tree Medical, a division of Sarnova, has stood beside those who answer the call—first responders who move toward crisis with courage and conviction. Founded by an EMT, our company was built on trust, service, and innovation. Today, we continue that mission by equipping EMS, fire, and law enforcement agencies with the medical equipment, services and technology they need to save lives.

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

Summary:

The Associate Product Manager, Services Solutions & Technology supports the growth of Sarnova’s Services & Solutions portfolio through execution of product lifecycle activities, market analysis, and cross‑functional coordination. This role plays a key part in helping manage technology‑enabled service offerings, solution bundles, and programs that support Sarnova’s Emergency Preparedness and Services business lines.

This role requires strong analytical and organizational skills, curiosity, and an ability to thrive in a fast‑paced, cross‑functional environment. Working closely with the Senior Product Manager, this position helps drive the success of a specialized portfolio that includes service programs, technology platforms, and operational readiness solutions, and streamlined contract and process management.

Organizational Impact:

What you do each day matters. In this role, you directly support the strategy and execution of a growing services and technology portfolio, contributing to revenue growth, improved customer experience, and operational excellence.

Essential Duties and Responsibilities:

• Support the development, maintenance, and execution of business plans for Services Solutions & Technology offerings
• Assist in management of pricing, product positioning, vendor relationships, and go‑to‑market strategies
• Participate in the lifecycle management of services and technology products, including updates, enhancements, customer feedback integration, and performance tracking
• Create and manage marketing materials and programs that promote service offerings, technology platforms, and bundled solutions (e.g., online content, sales collateral, trade show materials)
• Coordinate with Marketing and Sales to develop messaging that differentiates Sarnova’s solutions and drives adoption
• Help support cross‑promotional activities with manufacturer partners, service vendors, and internal teams
• Analyze customer needs, market trends, pricing, and competitive landscape to identify opportunities for growth
• Support research activities and the development of insights that guide product strategy
• Monitor marketplace changes and provide recommendations to adjust plans and programs accordingly
• Collaborate with Sales, Operations, Purchasing, Finance, and Customer Care to support seamless execution and delivery of services
• Assist with vendor communications and tracking of partner deliverables
• Support the preparation and execution of new service and technology launches, including documentation, internal coordination, and training support
• Contribute to sales team education by helping develop and deliver training resources related to the services and technology portfolio
• Support the creation and maintenance of internal product documentation and knowledge‑sharing materials
• Provide support for special projects, reporting, or other tasks as assigned by the Senior Product Manager
• Manage routine portfolio administrative tasks and maintain accurate data within internal systems
• Assist in streamlining and improving existing processes related to service and technology program administration
• Support the management of customer‑facing contracts, including…