Strategic and Communication Coordinator

Strategic Support and Communication Coordinator

Universal Shield Insurance Group is a hybrid property and casualty insurer and insurtech that provides innovative insurance solutions to underserved markets for small businesses on both an admitted and surplus lines basis. Via online state‑of‑the‑art agency portals and websites, we design our products intuitively and device‑agnostic to accelerate competitive underwriting decisions for our partners and customers.

This position is an excellent opportunity to join an established insurance company from the ground up, led by experienced insurance professionals with a proven track record of success.

We are seeking a proactive and adaptable Strategic Support and Communication Coordinator to join our team. This role supports Business Distribution and Underwriting leadership by managing internal and external communications and executing creative, strategic, and digital initiatives. The position blends executive support, communications, and digital marketing responsibilities while requiring organizational excellence, adaptability, and a solutions‑driven mindset.

• Provide comprehensive support to the management team across Distribution, Marketing, Legal, and Underwriting.
• Manage calendars, coordinate meetings, travel arrangements, and industry events.
• Prepare documents, presentations, and reports for leadership and industry engagements.
• Support marketing campaigns, customer communications, and recurring company updates.
• Develop and execute social media and digital marketing initiatives, creating visually compelling content.
• Leverage AI and insurtech tools to enhance operations and communication strategies.
• Collect and organize content from stakeholders, ensuring effective delivery of messages to employees, agents, and partners.
• Manage CRM data, e‑marketing distribution lists, and track campaign performance.
• Build and maintain strong internal and external relationships with colleagues, MGAs, and industry organizations.
• Assist with project and change management, ensuring smooth adoption of organizational initiatives and technology solutions.

• Minimum of 4–5 years of experience in the property and casualty insurance industry, with exposure to marketing and administrative support.
• Bachelor’s degree in marketing, communications, or a related field preferred.
• Strong proficiency in Microsoft Office Suite, Teams, and SharePoint.
• Experience with CRM, marketing automation, and analytics tools.
• Skilled in design software (Adobe Creative Suite, Canva, AI‑powered platforms).
• Demonstrated project management, organizational, and event planning experience.
• Excellent communication and interpersonal skills, with strong attention to detail.
• Ability to handle confidential information with discretion.
• Willingness to travel domestically as needed.

• Self‑starter with strong initiative and problem‑solving skills.
• Creative, adaptable, and tech‑savvy.
• Strong analytical abilities for interpreting data and trends.
• Ability to foster collaboration and maintain positive stakeholder relationships.
• Commitment to continuous learning and professional growth.

Universal Shield Insurance Group offers an industry‑competitive benefits package including health insurance with a company‑contributed HSA, dental insurance, vision coverage, short‑term disability insurance, long‑term disability insurance, AD&D insurance, Employee Assistance Program (EAP), and other family‑friendly and work/life balance benefits. We also offer a company‑matched 401K, unlimited PTO for exempt employees, and other ancillary workforce benefits. Applicants selected for interviews will receive more information on our full company benefits program.

Universal Shield Insurance Group (and its member companies – Universal Fire & Casualty Insurance Company and Shield Indemnity Inc.) is an equal opportunity employer. Discrimination of any kind, including race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, or on any basis prohibited by federal, state, or local…