Manager, Vendor Relationship Management

What Vendor Management contributes to Cardinal Health

Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets.

Vendor Management is responsible for overseeing strategic managed services contracts for their functional partners. Ensures contract terms are followed while reviewing and approving changes. This job family develops and drives relationships between internal stakeholders and vendor partners while meeting business objectives and optimizing vendor performance.

The Manager, Vendor Relationship Management will support Cardinal Health?s Global Business & Finance Services (GBFS) governance model with Genpact and other strategic partners. This role ensures day-to-day execution of governance processes, adherence to contractual obligations, and early identification of risks. The Manager, Vendor Relationship Management drives discipline across governance forums, ensures accurate reporting, and serves as a trusted coordinator between GBFS leaders, business stakeholders, and vendor delivery teams.

• Manage day-to-day governance cadences across Tier 1 and Tier 2 relationships (e.g., meeting coordination, agenda prep, action follow-up).
• Ensure compliance with the governance calendar, templates, and escalation paths.
• Maintain and update standardized trackers (RAID logs, dashboards, issue/action registers).

• Track and consolidate service performance data (SLA compliance, financial variance, backlog, customer effort).
• Monitor vendor adherence to contractual commitments, credits/penalties, and performance improvement obligations.
• Surface trends and insights for Vendor Management Office leadership to inform decision-making.

• Proactively identify risks, elevate unresolved issues, and support structured resolution with delivery leads.
• Manage escalation paths per governance tier; ensure timely closure of open actions.
• Maintain risk heatmaps and forward-looking outlooks for leadership.

• Coordinate with business process owners, delivery leads, and Genpact governance teams.
• Collect structured feedback from stakeholders to highlight improvement opportunities.
• Serve as first point of contact for Tier 2 governance matters.

• Support rollout of rules-of-engagement playbooks, templates, and process improvements.
• Contribute to refining dashboards and reporting cadences.
• Provide input to transformation opportunities identified through governance.

• Detail-oriented operator who ensures governance rigor is applied consistently.
• Strong relationship builder who can influence without authority.
• Trusted "control tower" support for leadership (ensuring no surprises, and all issues are tracked and escalated appropriately.)
• Continuous learner who looks for opportunities to improve governance processes and tools.

• Bachelor's degree in Business, Supply Chain, Finance, Operations or related field, or equivalent work experience, preferred
• 8-12 years of experience in vendor management, governance, outsourcing, or business services, preferred
• Strong project management and coordination skills; ability to drive disciplined follow-through.
• Familiarity with outsourcing contracts, SLA frameworks, and performance metrics.
• Excellent communication skills; able to work across functions and cultures.
• Strong analytical skills; proficiency in Excel, Power BI, or similar reporting tools, preferred

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to…