More jobs:
Desktop Support Technician
Job in
Dublin, Laurens County, Georgia, 31021, USA
Listed on 2026-03-04
Listing for:
MetroSys
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Metro Sys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands-on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast-paced production setting.
Key Responsibilities:
- Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting.
- Support manufacturing systems and equipment, ensuring minimal downtime for production-critical devices.
- Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices.
- Manage support tickets, track resolutions, and maintain documentation using the client's ticketing system.
- Coordinate with IT infrastructure and application teams for escalated issues or specialized support.
- Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.
- Ensure compliance with company IT policies and security standards.
- 3+ years of experience in desktop or IT support, preferably in a manufacturing or industrial environment.
- Strong troubleshooting skills for Windows operating systems and Microsoft 365.
- Experience with network connectivity, VPN, and printer configuration.
- Familiarity with Active Directory, imaging tools, and basic network troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and provide responsive onsite support.
- Experience supporting manufacturing control systems, barcode scanners, or production line devices.
- Familiarity with ITSM/ticketing systems (e.g., Service Now, Happy Fox, Jira).
- CompTIA A+ or similar certification preferred.
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