PC Support Specialist - Military Flight Control Systems - Dublin, GA

Org Marketing Statement

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, the company has been enabling engineering breakthroughs that lead to a better tomorrow.

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

Supporting aircraft worldwide, Parker Aerospace’s Military Flight Controls Division (MFCD) provides primary and secondary flight control systems that make flight possible. Tested, proven and trusted in commercial and military applications for decades, MFCD provides precise position-control actuation solutions for military aircraft across the United States and with foreign partners. The division’s Jet Pipe® electrohydraulic servo valve (EHSV) technology is used across commercial and military aircraft around the world.

Headquartered in Irvine, California, the Military Flight Controls Division is the global leader in fly-by-wire flight control systems and electrohydraulic products and offers the world's most advanced motor design capabilities for flight controls.

Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

• Responds to telephone, voice mail, e‑mail, and in‑person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests.
• Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures.
• Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems, minimize "down‑time", and/or improve efficiency.
• Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives. Installs hardware and software upgrades.
• Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems.
• Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics.
• Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes.
• Improves systems, processes, and quality of services by implementing continuous improvement techniques…