Desk Associate

part time
• dublin, ca, the well studio dublin

we are a one-of-a-kind holistic focused yoga & strength studio rooted in sustainable, functional fitness techniques. Our team of many of the most talented yoga, pilates and fitness professionals in the tri-valley of the bay area, ca are dedicated to educating, motivating and inspiring our community. Our mission goes beyond traditional fitness to encompass many holistic healthy living concepts and services.

Our focus is squarely on preventative healthcare through back‑to‑basics movement as medicine. If you align with this mission and focus, give us a call or drop a line!

replies within 24 hours

• 401(k)

the well studio is a comprehensive, boutique fitness studio offering yoga, pilates, group fitness along with 1 on 1 and small‑group training. At the well studio, we do things differently, going beyond the ordinary! We offer all the benefits of a traditional gym in a safe and inclusive, holistic‑health conscious environment. We have broken away from many of the traditional fitness center experiences to create an environment that reduces stress and alleviates anxieties associated with the gym setting;

while going back to the basics to teach, train and educate our community on traditional, functional fitness and strength training for longevity.

our staff is comprised of caring, certified experts who are highly motivated to help our clients achieve their health and fitness goals. We set ourselves apart as community builders and wellness disruptors who want to help our clients thrive! The well studio is hiring for a welcome desk associate who is upbeat, has an impeccable attention to detail, brings positive energy to every human interaction and is fun to be around.

fitness industry experience strongly preferred. Hospitality experience appreciated!
we are specifically seeking motivated individuals with stellar customer relationship skills to take two weekday evenings (1pm‑8pm) and one weekend day (7am‑1pm) plus substitute shifts; please be able to commit to 8‑20 hours weekly. make our students smile, keep them active and engaged while growing your career with our team! We pride ourselves on developing and promoting from within and would love the opportunity to help you grow while offering consistent weekly shifts.

• provide an exceptional member experience
  • first visits, outreach, tours, rapport
• maintain the studio consistently clean
  • utilize checklists – opening, evening, weekend and weeks
  • updates to boards, screens, and flyers
• ensuring membership growth through complete and accurate input into crm platform
  • nurturing prospects and leads (administrative component)
  • diligent follow‑up to ensure consistent interaction and ultimately, conversions.
  • encouraging referrals through member conversations and guest passes.
  • sell memberships and a‑la‑cart services based on what’s most applicable to and supportive of the member’s needs.
• knowing all details of what the well studio offers
  • classes, special events, workshops, and retreats
  • monthly boards & campaigns
  • trainers'/instructors' specialties
  • special memberships (e.g., health plans or intro offers)
  • wellness living capabilities – apps and booking classes/events/appointments
• actively engage with members/guests
• intro/tour every first visit
• solve member issues, questions & bookings
• complete and maintain all client profile fields in crm
• review and follow up with prospects and new members
• pull leads through to conversions; appropriate sale for the client’s needs
• maintain a spotless facility with frequent walk‑throughs and continual cleaning
• communicate effectively with well studio staff
• smile, greet, & have fun
  !

• hospitality management
• lead development & nurturing
• fitness industry sales and member management
• customer service/customer relationship management
• managing the customer experience
• crm and member management technologies

employees receive an all‑inclusive complementary membership to workout as often as you like, engage with our community and maintain your own healthy lifestyle. We also offer retirement savings along with highly competitive pay with direct involvement from…