Store Manager - OH, KY, Western PA

Job Description

• Actively work the sales floor, interacting with customers and employees to achieve the store’s sales goals.
• Be one of the top two (2) sales people in the store. Lead all staff in world‑class customer service to deliver on all financial goals of the organization.
• Participate in the annual budgeting process, quarterly / monthly financial review meetings, and other meetings as necessary.
• Organize, implement, and validate staff training. Training areas include sales, merchandising, Daily Task List, Ascend POS, Ascend Analytics, and product training.
• Validate training through a variety of methods including active role‑playing, Trek University, secret shop reviews, and direct observation.
• Conduct a bi‑weekly leadership meeting with Service Lead, Sales Lead, and Inventory Lead to review the past two weeks performance as well as plan for future weeks.
• Participate in store merchandising to ensure a professional, accessible, and inviting shopping experience—this includes sorting, straightening, arranging fixtures, and setting up feature displays.
• Monitor store supplies and ordering or purchasing additional supplies as needed.
• Responsible for exporting daily files into Quick Books at least once per week.
• Actively take part in all aspects of human resources and staffing within the store, including interviewing potential employees, completing new‑hire paperwork, creating schedules, and implementing discipline.

• Retail Know-How :
  You’ve got a solid handle on retail fundamentals—think KPIs, profit & loss statements, budgets—the numbers that keep a store thriving.
• Leadership Experience :
  You’ve led a team for at least a year and know how to coach, inspire, and bring out the best in people.
• Retail Roots :
  You’ve spent at least 2 years in the retail world.
• Operational Chops :
  From inventory and merchandising to payroll, scheduling, and customer service—you’ve done it all and can juggle these pieces like a pro.
• Love for Bikes :
  You believe bikes make the world better! Whether you’re a daily commuter, weekend warrior, or just love helping others discover cycling, you bring the fuel.
• Problem‑Solving Skills :
  You’re quick on your feet and great at figuring things out—even when the path isn’t totally clear.
• Communication Game :
  You know how to keep it clear, real, and respectful—whether it’s over email, in a team huddle, or helping a customer find their perfect ride.
• Comfort with Change :
  Retail moves fast, and you’re cool with that. You’re flexible, resourceful, and ready to roll with whatever comes your way.

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer.