PGA Certified Club Services Associate

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest‑growing specialty retailers, we are dedicated to hiring self‑less team players from diverse backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our associates, driven by our vision to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, a Club Services Associate will execute all club services—including re‑gripping, re‑shafting, loft and lie adjustments—and front‑end operations such as returns, exchanges, and promotions. They will maintain a premium merchandise presentation, enhance customer experience, and keep all areas operational and well‑kept. Additionally, they will assess and diagnose club issues, communicate repair options, document service orders accurately, and support inventory management while fostering a culture of safety and ethical conduct.

• Engage with every customer and offer world‑class service by leveraging PGATSS Service behaviors, building lasting relationships that keep customers coming back.
• Execute all club services such as re‑gripping, re‑shafting, loft & lie measurements/adjustments.
• Execute all front‑end operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Assist in maintaining front‑end and services merchandise presence at a premiere stock and visual level to drive sales and customer experience.
• Ensure all club services and front‑end areas, equipment, and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the club repair desk and surrounding area in a clean, professional presentation at all times.
• Provide exceptional customer service by communicating repair options, costs, and timelines clearly to customers.
• Assess and diagnose issues with golf clubs, including shafts, grips, and heads, to determine necessary repairs.
• Document repair orders, track work progress, and maintain accurate records of services performed for customer reference through the Golf & Tennis Services App.
• Stay up‑to‑date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion using bulletins on The Links.
• Be a champion of the products and services offerings, inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for customers.

• Certification:
  Only PGA Members and Apprentices in good standing with the PGA of America are eligible. Candidates must maintain good standing and may be asked to provide proof of membership.
• Communication:
  Candidates must have strong listening and interpersonal skills and possess good verbal and written communication skills, able to communicate cross‑functionally.
• Computer:
  Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization:
  Candidates must be able to organize multiple priorities to meet deadlines and objectives.
• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  2+ years in retail materials handling, club repair, or similar experience preferred.
• Working Conditions and Physical Demands:
  Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30‑lb box overhead.
• Schedule:
  
  Must be able to maintain flexible availability, including nights, weekends, and holidays.
• Business Acumen:
  Ability to quickly learn business acumen with appropriate training.
• Accountability:
  Candidates should demonstrate strong self‑accountability and a proactive drive for results.

Seniority Level: Entry level

Employment Type:

Part‑time

Job Function:
Other

Industries:
Retail

Other Duties:
The job description is…