Director of Sales

Director of Sales

At MBK Senior Living, we're committed to putting people first – our residentsandteam members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun-filled, energetic environment that's centered in hospitality and high-quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources

Full-time benefits include:

• Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Our stunning community at Emerald Valley is seeking a Director of Sales to join our team of senior living heroes!

Shift: Tue, Wed, Thur, Fri, Sat 9:00am-5:00pm

Job Summary:

The Director of Sales embodies Yoi Shigoto, "the good work," by driving the sales efforts and outcomes of the senior living community, which includes managing inquiries, tours, professional referral development, first impressions, and understanding market trends and updates. The Director of Sales position is incredibly important for setting the stage of MBK Senior Living as the senior living provider of choice from the very first initial contact.

The characteristics that a successful Director of Sales has at MBK Senior Living possesses are empathy, curiosity, drive, commitment, passion, and ability to create lasting relationships, with both prospects and professionals.

Essential Job Duties (Include % of time for each responsibility):

• Responsible for community’s sales efforts and outcomes, while maintaining budgeted occupancy by driving the number of qualified inquiries, tours, professional referrals (85%).
• Respond to new inquiries from multiple channels (Website, walk-in/drive-by, local referral agencies, Virtual Sales Assistant, 24/7 live chat, A Place for Mom, ) and enter all completed sales activities and detailed notes within the CRM in real-time.
• Utilize specific MBK follow-up plans to achieve desired communication levels with new inquiries, including scheduling the next step after each completed activity according to MBK Hot/Warm/Cold expectations.
• Complete thorough and detailed database management within the CRM in real-time, utilizing the mantra, "if it’s not in the database, it didn’t happen."
• Act as the primary point of contact for the prospect/family or referral agency until the move-in process begins, and connect relevant team members/department managers as needed.
• Assist with training the community team in first impressions, inquiry calls, and effective tours with prospects and professionals.
• Work closely with the Executive Director to ensure that all community team members understand that sales is everyone’s responsibility. Help conduct training where necessary.
• Conduct daily community walk-through, including the model apartment(s), to ensure the community is ready for all guests, especially prospects and professionals.
  • Ensure that the grounds, common areas and models are "show-ready" at all times, up to MBK standards.
  • Work with Executive Director and community leadership team when updates are necessary to meet standards.
• Identify, establish, and maintain…