Director, Workforce Management

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Director of Workforce Management (WFM) will lead all activities related to workforce management in all Ross and dd's store locations. Specifically, the Director will oversee labor scheduling, labor forecasting (by work center), and maintaining all aspects of our current WFM system. In the coming years, the Director will lead a project to replace our current WFM system with a modern, cloud-based WFM system, and will partner cross-functionally with teams from several departments (IT, Store Operations, Legal, HR, etc.)

through requirements, design, build, pilot, and rollout. The Director will interact frequently with senior leaders (SVP, GVP, and VP) of other stores functions (the Field, Corporate Finance, Operations and LP) to ensure that the new system provides maximum benefits for all stores.

The Director will initially lead a team of 2 (Supervisor and Analyst), which will expand as the WFM replacement project begins.

The base salary range for this role is $115,200 - $216,600. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Oversee labor scheduling through our Workforce Management system, and develop strategic direction for in-store scheduling based on the evolving needs of the business
  • Oversee updates of the annual WFM calendar to ensure that all events, holidays, holiday operating hours, extended operating hours, and special programs (e.g., Peak Register Coverage) are properly configured in the scheduling system
  • Oversee modeling and assess chain‑specific concerns related to store operating hours and Department hours changes (e.g., cashier, sales floor, cash office, stock, etc.)
  • Identify and implement improvements to the configuration of our WFM system and SDM (Store Data Management) tool
  • Partner with the Method Improvements Team to model store process changes which impact store associate scheduling (for example, changes in self‑service fitting room hours). Assist in analyzing schedule/workload impacts of said projects.
  • Partner with Field Leadership to fully understand in‑store scheduling issues and develop recommendations to address these issues
  • Become an expert on our current WFM system, and lead training sessions for new Field Leaders on scheduling best practices.
  • Create quarterly recaps summarizing in‑store scheduling themes and actions taken to address Field Leadership issues and/or concerns
• Lead the future replacement of our current WFM system with a modern, cloud‑based WFM system
  • Hire, onboard, and train new team members to support this multi‑year project
  • Build relationships with partner / stakeholder teams in other departments…