Onsite Technical Support Engineer

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact.

As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do.

If you become part of our journey, everything is possible, and the opportunities are endless.

At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated. We draw on the richness of our differences—across age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, and beliefs—because we know that our collective strength lies in our diversity.

Here, your individuality drives our shared success, and we actively encourage you to bring your whole self to Apogee.

Please take the time to look at our excellent Trustpilot reviews We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.

We are committed to fair recruitment and will consider disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders.

The Onsite Support Technician will be the primary point of contact for resolving technical hardware issues related to printers and office equipment. This is a hands‑on role that requires a solid background in hardware maintenance and repair, with a focus on troubleshooting and fixing technical issues on‑site. The ideal candidate will have the ability to work independently and take ownership of tasks, ensuring the smooth operation of equipment for clients.

This is an entry‑level role, suitable for candidates with one to two years of relevant experience.

Key Responsibilities:

• Hardware Troubleshooting & Repair: Take direct action to troubleshoot and fix technical issues with printers and related hardware, resolving problems on‑site efficiently.
• Device Monitoring: Regularly check device status using remote monitoring tools and proactively address issues such as toner replacement and paper jams.
• Onsite Customer Interaction: Communicate
• Customer Service Focused: Ability to engage with customers in a professional manner, resolving issues quickly and efficiently on‑site.
• Technical Proficiency: Hands‑on experience with hardware troubleshooting, including the ability to perform repairs and routine maintenance on printers and related devices.
• Problem‑Solving
  
  Skills:
  
  Strong ability to diagnose technical problems and implement solutions immediately.
• Organisational
  
  Skills:
  
  Capable of managing multiple tasks and prioritising effectively while maintaining a high level of attention to detail.
• Communication
  
  Skills:
  
  Clear verbal communication skills, able to explain technical issues and solutions in simple terms to non‑technical staff.
• Team Player: Willi…