Part Time - Overnight - Front Desk Agent - ZYCPA

Manages hotel front desk duties (check‑ins, guest requests) during the night shift (approximately 11 PM–7 AM) while also performing crucial accounting and reporting tasks: balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Also complete tasks on the property management system and may process laundry.

• Check‑in and check‑out hotel guests in a timely and professional manner; process all payments per established procedures.
• Take and manage guest bookings, upselling opportunities, and inform guests about ways to improve their stay.
• Handle cash and credit transactions.
• Swiftly check guests in and out: take IDs, hand out room keys, and control and release safety deposit boxes.
• Record and act on guest preferences, requests, questions, and concerns to stay one step ahead of guests’ needs.
• Assist with any bill issues, local knowledge, and involve management when necessary.
• Follow safety procedures: report incidents and wear protective gear; maintain safety at all times.
• Present a professional appearance as a brand ambassador.
• Know daily events and activities on schedule.
• Jump into other ad‑hoc duties when colleagues need help.

• Will work various shifts across a 7‑day cycle, including weekends, evenings, and public holidays.
• Strong communication skills to address guest concerns and compliments.
• Problem‑solving skills to transform issues into opportunities.
• Fluency in the local language; additional language skills are a plus.
• Literate and tech‑savvy: reading, writing, basic math, and computer proficiency.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or equivalent; college/university degree is a bonus.
• At least one year of front‑desk or guest‑service experience.
• Physical ability to lift, push, and pull objects up to 50 lb (23 kg); bending and kneeling may be required.
• High school diploma or qualification (required).

The hourly rate for this role is $21.43 to $28.80.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401(k), and many other benefits to eligible employees.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine, innovate, collaborate, embrace ambition, and let’s go further together.

Even if you don’t meet every requirement, apply anyway – we want you to join us.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.