Brand Maintenance & Repair Specialist

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA. We have three buying offices in key markets in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities for our teams.

This position is responsible for managing, evaluating, and tracking in‑store repair services activities performed at the request of Stores and field leaders. Serves as a point‑of‑contact for vendors, stores, and other stakeholders for all project‑related details, always maintaining a high degree of accuracy and customer service. This position will execute, track, and reconcile work order priority levels and repair types against the available to ensure proper financial tracking (weekly, monthly, quarterly, and year‑end).

In addition, this position supports the annual Store refurbishment process, creates and maintains repair team process documentation, creates and maintains Store process documents posted to The Bridge, and trains new department associates. The position requires an ability to respond quickly to ad‑hoc inquiries, design solutions for complex repair needs, assist with a wide range of analytical tasks, and function in a fast‑paced environment with multiple demands.

The base salary range for this role is $70,304 - $97,450. The range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

• Creates, reviews, assigns, and tracks work orders for all repair services through Service Channel, pd Sitelink, and shared email inboxes. Identifies qualified bidders and solicits quotes ahead of projects.
• Designs and maintains project timelines and schedule(s) with stores and vendors.
• Serves as lead interface with vendors and stores for questions about scheduling, scope of work and work order status.
• Proactively identifies issues that minimize project shortages, vendor go‑backs, and costs prior to installation, including quality checks, plan reviews, and purchase order checks.
• Leads vendor scheduling personnel to gather project information to ensure proper updates in the Service Channel CMMS platform.
• Owns data integrity of all work orders. Ensures scope and cost accuracy and follows up with vendors. Sends reports to vendors tracking issues and resolutions as needed.
• Partners with vendors and Ross team management to conduct quarterly business reviews.
• Supports solution recommendations that are in the best interest of the Store as well as BMR Capital and Expense budgets.
• Supports repair‑related capital expenditures and assists with CER development.
• Supports special projects and designs criteria for proper completion.
• Supports the annual Store refurbishment process and coordinates deliverables with BMR Managers.
• Maintains trade repairs process documents and partners with cross‑functional team members to ensure annual updates are completed.
• Supports training of new team members in Repairs team processes and…