Warehouse & Order Fulfilment Coordinator

JOB POSITION & WHO I REPORT TO

Warehouse & Order Fulfilment Coordinator reporting to Planning, Logistics and Inventory Administrator.

Ensure accurate, timely, and hygienic fulfillment of all B2C and B2B customer orders, while maintaining inventory accuracy, compliance with FIFO practices, and coordination of last-mile logistics and reporting.

• FIFO Compliance for Batch-Managed SKUs = 100%
• Order Fulfilment Accuracy (Packed vs Invoice) = 100%
• On-Time B2C and B2B Dispatch > 98%
• Physical Inventory Count Accuracy = 100%
• Hygiene & Storage Compliance Logging – Daily and Accurate

• Knowledge of FIFO inventory control for perishable goods
• Knowledge of order management systems, ERP systems, Proficient in MS Office tools ("Word, Excel, Outlook") for daily operational and reporting tasks
• Strong attention to accuracy and detail in packing and inventory
• Familiarity with physical stocktaking and reporting procedures
• Basic understanding of warehouse hygiene and food safety standards
• Time management and ability to meet strict dispatch deadlines
• Working knowledge of warehouse layout management, rack arrangement, and inventory flow and space optimization
• Communication skills for coordination with finance, delivery partners, and internal teams
• Physical ability to handle packing, loading, and delivery of goods.

• Ensure strict FIFO is followed for every batch-managed SKU with a shelf life.
• Maintain warehouse layout and implement clear rack and bin labelling to enable accurate, fast, and FIFO compliant picking.
• Monitor new orders from RAW Online Store and inbox print packing slips for same-day deliveries.
• Fulfil all B2C orders via Shopify and email, ensuring team access and tracking.
• Coordinate with finance to ensure all B2B orders are supported with RAW or RBTL invoices.
• Verify 100% order accuracy during packing vs. invoice or packing slip.
• Conduct inventory checks of packaging materials, including coffee bags and cartons.
• Perform weekly finished goods inventory counts and submit reports.
• Monitor warehouse movements and ensure no goods are dispatched or removed without approved documentation.
• Log daily temperature and humidity readings in RCCL and RBTL storage and update Food Watch.
• Complete daily hygiene checklists for all personnel handling food products and deliveries.

• Acts with integrity by making honest, responsible and respectful decisions
• Play the game, not the man
• Deliver consistently with attention to detail, going above and beyond to exceed expectations
• Stay curious and drive growth through continuous learning and exploration
• Take pride in quality, only sell what we would be happy to drink ourselves
• Lead with empathy, understanding and compassion in every interaction